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Job Title:    Visitor Experience Assistant (6 month fixed term contract)
Organisation:    Royal Air Force Museum
Salary:    £20,012.40 p.a.
Type:    Full-Time Position
 Contract: 6 months
Location:    Colindale, England
Closing Date:    Friday, December 14th, 2018
Job Ref No:    
Job Description:
Visitor Experience Assistant
Fixed term (6 months)
2 x Full-time Vacancies available
Annual Salary: £20,012.40
Colindale, NW London

The Royal Air Force Museum is Britain’s National Museum that tells the story of the RAF through its people and collections. It has three sites (London, Cosford and Stafford) and a trading company which supplements its funding which comes principally from the Ministry of Defence.

This is an exciting time to join an award-winning museum as it opens new exhibitions after an 18-month refit programme and prepares to mark the Centenary of the Royal Air Force in 2018 and its legacy.

The Museum is looking to expand its visitor offer and develop new ways of telling the story of the RAF first 100 years. We are looking for pro-active and customer-focused individuals to be part of this exciting change.

The ideal candidate will have previous Front of House or customer facing experience, be a team player and keen to learn new skills. They will be enthusiastic about presenting the Museum, the RAF and the RAF stories to all our visitors.

You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the Museum.

You will be positioned at the museum entrance with the primary function of supporting Retail by actively selling guidebooks against set targets as well as promoting and selling commercial experiences and Museum Memberships. The ideal person will have a bright outgoing personality, with excellent sales and customer service skills, experience of basic retail functions including stock control and operating tills.

You will also be providing visitors with a warm greeting on arrival, helping visitors understand the RAF story through interactive displays, use of museum handling collections and promoting events and activities hosted by the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights.

The post will be based in Colindale, NW London.This is a full time position with regular weekend working. There will be a requirement to work some early mornings, late evenings including working into the early hours of the morning as part of the role.

To apply:
• Please see download the full job description from our website:
• Please send us your CV and cover letter to with ‘Visitor Experience Assistant’ on the subject line.
• Closing date for applications: 14 December 2018
• Interviews will take place during the week commencing: 14 January 2019
Application Instructions:
Contact Name:    Mrs Michelle Grant
Contact Tel:    0208 358 4843
Contact Fax:    
Contact Email:
Address:     Grahame Park Way, London, .