|Visitor Experience Officer
Permanent p/t (1750 hrs py)
Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.
Please note this a key representative role and staff accommodation will be provided.
What it's like to work here
Hill Top House, part of the South Lakes property portfolio, was the start of Beatrix Potter's life as a farmer and conservationist in the Lake District. A truly international icon, it is open to the public and a very busy small property!
What you'll be doing
As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.
Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.
Please also read the full role profile on our website.
Who we're looking for
It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:
• A flexible customer focused approach, with high standards of customer service
• Excellent people skills, enabling strong relationships, both externally and internally
• Experience of working to multiple deadlines and managing own workload
• Outstanding organisation and planning skills, and a good eye for detail
• Understanding of the aims and ethos of the National Trust
• Excellent communication skills, both verbal and written
• A hard working approach, be committed and a team player
• Strong IT skills - Microsoft Office, as well as web and social media applications
• Experience of producing interpretation, marketing or promotional material
• Knowledge of relevant Health & Safety procedures
Find out about the benefits we offer to support you on our NT benefits page.
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!
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Closing date: 27 January 2019