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Job Title:    Visitor Experience Officer
Organisation:    Jewish Museum London
Salary:    £24,000 p.a. (pro rata)
Type:    Part-Time Position
 Contract: Permanent
Location:    Camden, London, England
Closing Date:    Sunday, March 31st, 2019
Job Ref No:    
 
Job Description:
The Jewish Museum London is looking for an enthusiastic team player to be our new Visitor Experience Officer.

They will report to and support the Senior Visitor Experience and Operations Manager, run all aspects of the front of house operations and manage the museum’s event hire programme.

The successful candidate will work alongside the rest of the team including the Visitor Experience Manager, Retail Manager, Café Manager and Museum Assistant in delivering a consistently high quality visitor experience. They will act as Duty Manager on a regular basis and work closely with the Security Team to ensure the safety of the building and our visitors.

The candidate will manage the event hire programme, taking responsibility for the booking and organising of private events and hires. They will help develop the programme through off site and on site marketing, liaising with repeat and new clientele to offer the very best experience and event. They will also support the Senior Visitor Experience and Operations Manager in maximizing event hire income and implementing new visitor experience strategies.

The Visitor Experience Officer will be passionate about museums with a proactive and practical approach. They will have the ability to work independently in a visitor-focused environment, responding to visitor enquiries and meeting the varied needs of our diverse audiences.

Experience of managing events within a cultural organisation is essential, as well as the willingness to undertake training and development where appropriate. Cash-handling experience is also essential.

The post-holders will be expected to work flexibly across 7 days.

Main Duties & Responsibilities

Visitor Experience
• Deliver an outstanding and memorable visitor experience by actively engaging with our visitors and promoting the museum’s offer.
• To support the Visitor Experience Manager in managing and motivating our large and diverse volunteer team, ensuring that they have access to information and training in order to effectively respond to the needs of our visitors.
• To lead on visitor engagement through our Nosh n Natter programme of food tasting in collaboration with the Learning Team.

Event Hire and Commercial
• To develop and grow commercial opportunities, namely event hire.
• To manage event hires, particularly evening and weekend hires, and all duties that are associated with them, during opening hours and after the museum closes.
• To support the Senior Visitor Experience and Operations Manager in meeting commercial targets by driving ticket sales, memberships and donations.

Operations
• To be responsible for the duty management of the building, assisting with health & safety, access, first aid and fire evacuation in case of emergency as well as additional ad hoc front of house tasks.
• To maintain excellent presentation on site, ensuring that signage, promotional material and facilities are always up to standard.
• To assist with room setups when requested and support the Senior Public Events Programme Manager during events.
• To assist with training (including the implementation of CRM, Raisers Edge) for volunteers and ensure that data is captured accurately and securely.
• To work openly and collaboratively with other teams to support the museum’s programmes and initiatives.
• To ensure the Security Team are fully briefed on the museum’s programmes and to work with them to provide brilliant service in a safe and welcoming environment.
• To ensure the smooth running of gallery facilities and displays, reporting problems to the relevant teams.
• Carry out any other reasonable duties as requested.

This Job Description is subject to alteration in response to changes in legislation or the Jewish Museum’s operational procedures.
Required Skills:
Person Specification

A demonstrable successful track record in:
• Duty Management - preferably in a museum or cultural organisation.
• Creating an outstanding visitor experience for customers.
• Managing and organising event hires; from marketing, liaising with clients, catering and on the day logistics.
• Visitor experience in museums, heritage sites or the cultural sector.
• Managing volunteers.
• Developing commercial offers and working to financial targets.
• Experience of using an EPOS system and cash-handling.
• Competent IT user (experience of using CRM databases is desirable).
• Educated to degree level.

Knowledge and skills:
• Excellent communication skills and ability to engage with diverse audiences.
• Excellent attention to detail and high presentation standards.
• First Aid certificate (or willingness to undergo First Aid training).
• An interest and knowledge in museums and/or Jewish history, culture or religion.

Attributes:
• Positive and enthusiastic about delivering great service.
• Able to work as part of a team and support other departments.
• Ability to work independently and be proactive.
• Flexible and able to adapt to changing requirements.
• Champion of diversity and equal access for all.

SAFEGUARDING
The Jewish Museum is committed to safeguarding and promoting the welfare of all our visitors, staff and volunteers. We expect all staff and volunteers to share this commitment so successful candidates may be subject to DBS checks and satisfactory references. Your post does require a DBS check.
 
Application Instructions:
How to Apply

To apply, please send your current CV and a cover letter by Sunday 31 March 2019 at midnight to admin@jewishmuseum.org.uk with the subject line ‘Job Application: Visitor Experience Office – Event Hire’, explaining your interest in the post and relevant experience and qualifications, together with details of at least two referees, your current salary and information regarding your availability.

Please also state whether there are any restrictions on your right to work in the UK. If yes, please state restrictions and the expiry date of any permissions. The Equal Opportunities Monitoring Form should be also completed and included with your application but will not form part of the interview decision making.You can download the Application Pack and Equal Opportunities Form here https://jewishmuseum.org.uk/about-us/get-involved/jobs/

The candidates who appear from their application to best meet the essential criteria below will be invited to interview. It is thus essential that your cover letter gives a full but concise description of the nature, extent and level of the responsibilities you have held.

Interviews will be held on 11th April 2019. To assist us in arranging interviews, please note if you will be unavailable on these dates. Please also indicate if there are any restrictions on you taking up employment in the UK and, if so, provide details.
 
Contact Name:    Eliana Mendelsohn
Contact Tel:    0207 284 7384
Contact Fax:    
Contact Email:     admin@jewishmuseum.org.uk
Website:     http://www.jewishmuseum.org.uk
Address:     Jewish Museum London, Raymond Burton House, 129-131 Albert Street, London.