|We are seeking an enthusiastic and professional Commercial & Operations Manager to oversee the smooth running of the Museum as a visitor attraction and our income generation.
Playing a vital role in the achievement of the Museum’s long-term strategy for audience development and income generation, the post holder will ensure a high quality visitor experience and develop first class café, shop and room hire facilities and events.
The post holder is a RE Museum charity employee, reporting to the Museum Director and a key member of the Museum’s management team. They are line manager for the Visitor Services Team, Marketing Assistant, Museum Technician and Office Manage. They will also hold budget responsibility in their specific areas of activity.
1. Manage the work of the Visitor Services team; engaging proactively with the Visitor Services Supervisor to ensure that Visitor Services staff are appropriately rostered, trained and provide a welcoming, customer friendly, informative and legally compliant visitor experience.
2. Regularly review and update the Museum’s Health and Safety manual, procedures and risk assessments; liaise with the Royal Engineers Corps Headquarters’ staff (including the Chief of Staff and Health & Safety Officer) as well as MOD and Holdfast Training Service staff and representatives over health & safety and building maintenance issues.
3. As a member of the Museum Management Team contribute to the development of Museum services and the attainment of ambitious targets for increased visitor numbers; advise colleagues on the commercial, marketing and visitor services elements of development projects and public programming; manage the work of the Marketing Assistant and ensure user feedback is collected and assessed.
4. Develop and manage the Museum gift shop and café: oversee the Visitor Services Supervisor in the work of sourcing suppliers, stock control, staff training and equipment maintenance; meeting targets set on an annual basis.
5. Promote and facilitate travel trade and other group visits to the Museum; developing the group visits offer with Curatorial and Learning team colleagues as well as Visitor Services staff.
6. Promote and facilitate venue hiring services including the conference room, education room, special exhibition rooms, foyers and café spaces, meeting targets set on an annual basis.
7. Liaise with RHQ RE staff on the Corps’ use of the Museum facilities.
8. Develop and manage the visiting and commercial elements of the Museum’s website including online purchasing of tickets and services.
9. Manage the development and delivery of commercial public events, in line with annual targets.
10. Assist the Museum Director with the production of a business plan, profit/loss and cash flow forecast enabling the growth and development of commercial opportunities at the Museum.
11. Liaise with the Corps Treasurer’s department on all commercial matters relating to the Museum.
12. Enlarge, manage and develop a team of volunteers to help with staffing the café and other FOH activities.
13. Line management of the Visitor Services Team, Marketing Assistant, Museum Technician and Office Manager, in line with the Ministry of Defence and RE Charity Staff Policy; ensuring that development needs are identified and, in liaison with the Director, ensure that annual objectives are set and reported on.
14. Report regularly to the Director on operational and commercial matters, deputising in her absence and attending Charity committees, as required.
15. The post is also part of the emergency response procedure for the Museum, with contact details on the Museum call out list and undertakes weekend duties on a rostered voluntary basis.
|Personal Job Specification: |
1. Qualification and/or experience in commercial management including basic business planning and development, preferably in a heritage or tourism setting. Essential
2. Experience of managing a diverse team of service delivery staff and volunteers in a complex environment, developing skills and encouraging excellent service provision. Essential
3. Practical working experience in a front-of-house setting in a public-facing service or heritage attraction, including the management of health and safety issues and associated statutory requirements for daily operations. Essential
4. Experience of collecting, analysing customer feedback and wider market research. Essential
5. Experience of merchandising and brand development. Essential
6. Experience of commercial venue hire and the provision of a high quality service. Desirable
7. Event management experience. Desirable
1. Sound numeracy and budget management skills, with experience of using EPOS systems, Excel and stock control systems. Essential
2. High written and oral communication skills, including drafting publicity material and presenting confidently. Essential
3. Excellent interpersonal, team working and customer service skills with people of any and every background. Essential
4. Self-motivation and an ability to work under pressure to meet deadlines without supervision. Essential
5. Sound judgement and analytical skills. Essential
6. Entrepreneurialism and balanced risk taking. Essential
7. First degree or post-graduate related educational achievement in a related discipline, for example, but not exclusively, in heritage management or business management. Desirable
8. Knowledge of or interest in the Armed Forces’ history and heritage. Desirable
|Applications are by CV and Covering Letter to Rebecca Nash on firstname.lastname@example.org. Please ensure that covering letters are no longer then 2 sides of A4 and CVs no longer than 3 sides.
Closing date for applications is the 18th April 2019 with interviews in the week beginning 29th April 2019. Please contact the Museum on 01634 822312 for more information or queries.