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Job Title:    Head of Commercial and Operations
Organisation:    River & Rowing Museum
Salary:    £40,000 p.a.
Type:    Full-Time Position
Location:    Henley on Thames, England
Closing Date:    Monday, September 9th, 2019
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Job Description:
Are you a skilled and successful commercial professional with operational experience in search of a new challenge? The River & Rowing Museum is a dynamic independent museum celebrating its 21st anniversary this year. We need your skills to help deliver our new Forward Plan and vision to bring the river to life.

About you
You will be a well-established professional with proven abilities in driving commercial income and at least five years’ experience in a range of operational roles. You will have a strong track record in developing and managing teams, bringing flair and imagination to the role, underpinned by a commitment to professional best practice and compliance. The ability to prioritise the Museum’s opportunities, and balance various demands on your time is vital. You will also contribute to the strategic development of the organisation as a key member of the Leadership Team. You have a keen interest in museums, arts and heritage and will be an enthusiastic advocate for our work.

Purpose of role
Reporting to the Director, the Head of Commercial and Operations has direct responsibility for key areas that underpin the museum’s activities. You will lead a talented team committed to delivering on targets to significantly raise the Museum’s commercial income, and providing an excellent visitor experience and well-maintained facilities.

You will work with the Museum Director, and the Trading Company non-executive directors to develop the Museum’s strategy with respect to commercial activity, including events hire income, retail and managing the relationship with the catering contractor. You will have the lead responsibility for delivering this strategy and budgeted income.

You will ensure an integrated and cost-effective approach to managing, maintaining and developing Museum operations, encompassing all aspects of the visitor experience, facilities, and security, to maximise public access and create a good working environment for staff.

Within the role is responsibility for security of Museum buildings and collections, the safety of staff and visitors, and building maintenance. In addition, you will manage all aspects of IT, health & safety and security, visitor services and facilities.

Developing external partnerships, and relationships with key stakeholders, is key to the post.
Application Instructions:
A full job pack and application can be downloaded from

Closing date: 9am on Monday 9 September 2019

Interviews expected: Wednesday 18 or Friday 20 September
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