|Hours: Full-time (usually Monday – Friday 9am – 5pm but will need to work one weekend/bank holiday day per month as Duty Manager. Time in lieu is given for any weekend days worked)
Holidays: 28 Days including bank holidays, with discretionary additional holiday given over the Christmas period.
Reporting to: Head of Learning
Chiltern Open Air Museum is looking to appoint a Learning Officer as maternity cover to help deliver its award-winning learning programme. Over recent years there has been increasing demand from the growing numbers of schools and repeat visits booking our popular and highly successful hands-on schools programme, in particular our prehistory workshops.
This role will be responsible for organising and facilitating the busy formal schools programme for over 20,000 school children who visit the site from February – November, managing adult learning courses as well as providing support for the development and delivery of our informal and outdoor learning offer.
Our formal learning programme has won many awards and this role will cover the co-ordination and administration of up to 40 practitioners, including volunteers, who currently deliver our immersive programme to a wide variety of audiences, including learners with special needs. Successful candidates will need to demonstrate excellent communication and organisational skills and a high level of customer care.
We are an independent museum and charity in the Chalfonts, Bucks with a collection of over 30 rescued historic buildings set in 45 acres (the equivalent of 26 football pitches!) of beautiful Chilterns landscape half a mile in length. Over 55,000 visitors a year enjoy engaging with over 2,000 years of history represented by the traditional cottages, rural industries, tin chapel and working Victorian farm with livestock.
Candidates will need to enjoy working in the outdoors and in all weathers, all year round!
Please note – there is no public transport to the site so use of own car is required.
• Regularly lead formal learning sessions at the Museum: in particular the heavily booked prehistory and Victorian programmes: lead sessions to cover last minute staff absence.
• Carry out the administration and planning for schools, family and adult learning programmes at the Museum including all supporting documentation.
• Coordinate a busy and intricate timetable of multiple school bookings with the allocation of freelancers, zero hours casual workshop leaders to deliver each session and the inclusion of appropriate volunteer support.
• Liaise with the Outdoor Learning Officer and Informal Learning Officer to organise personnel, furniture, related equipment and resources required in the relevant Museum spaces/buildings site wide.
• Assist with the welcoming of school groups as they arrive and ensure necessary support is available.
• Administer and programme the adult learning offer through the co-ordination of Experience Days, involving internal and external practitioners.
• Work with the Marketing Manager and Operations Manager to ensure up to date content is available on the website to facilitate online bookings through the Digitickets software system.
• Work with the Head of Learning and the team to develop and review learning programmes.
• Contribute towards the current outdoor/uniformed group and home educator programmes and seek out ways of further growing the offer to these audiences.
• Communicate with schools to facilitate successful and positive experiences and encourage new visits/engagement with the Museum.
• To support new workshop leaders and volunteers and to model best practice.
• Assist with the operation of Terrific Tuesday and all other informal learning initiatives aimed at family audiences during school holidays.
• Assist with the facilitation of small team meetings.
• Take responsibility for aspects of the Museum Duty Staff role for up to one weekend day including Bank Holidays each month during our open season. Locking and unlocking duties as and when rostered.
• Occasional support for other museum functions when necessary.
• Participation in weekend duty staffing rota.
• Participation in weekly locking and unlocking rota for Museum buildings
• Experience of working in a heritage setting.
• Proven expertise as an educational practitioner delivering to formal and informal learners.
• Proven organisational skills in liaising with different personnel across departments/teams, multi-functional spaces/venues and resources to ensure the best outcomes.
• A flexible approach to tasks, in often physically demanding conditions outdoors in all weathers!
• The ability to multi-task and prioritise the day-to-day demands of a busy programme.
• An inclusive attitude.
• A professional manner and understanding of customer service; high levels of customer care.
• Excellent communication skills – verbal and written.
• Excellent administrative skills.
• Understanding of the oversight required to keep all stakeholders fully informed of the detail in a complex, daily programme.
• Proven ability to work well with volunteers and an understanding of their essential role in museum learning.
• Excellent interpersonal skills.
• Ability to work on own initiative as well as part of a team.
• Flexibility with a ‘can do’ attitude.
• Good office IT skills: knowledge of Outlook, Excel and Word.
• Confidence in working with figures and statistics.
• An up to date understanding of practices across the Museums and Heritage and Education sectors.
• Evidence of developing learning programmes for formal and informal audiences.
• Knowledge of working with Customer Relationship Management systems and/or booking software.
• Knowledge of invoicing/financial processes.
• Experience of leading small teams/task forces.
• Experience with SEND audiences.
• An awareness of current Mental Health and Wellbeing practices.
• Teaching qualification/knowledge of a school setting/experience working with teachers.
• An interest in heritage skills and traditional crafts.
• An awareness of the STEAM curriculum.
Please apply via the Museum application form found on the Museum's website https://www.coam.org.uk/get-involved/vacancies/
CVs may be sent as supporting information, but CVs without application forms will not be considered.
Application forms BY EMAIL ONLY – to Jo Lonsdale, Head of Learning on email@example.com
We regret that we are unable to provide feedback on all applications received. If you have not been contacted by the date of the interview, please assume that on this occasion, your application has been unsuccessful. Thank you for your interest in this post and our Museum.
Closing Date: Friday 4 October 2019
Interview Date: Thursday 24 October 2019