| |
| Job
Description: |
The Science Museum Group (SMG), comprising of the London Science Museum, the National Railway Museum in York, National Media Museum in Bradford and the Museum of Science and Industry in Manchester is world renowned for its historic collections, awe-inspiring galleries and inspirational exhibitions to millions of visitors each year.
We are looking to attract an extremely customer focused, enthusiastic, forward thinking, and self-motivated individual to fill the vacancy of ICT Senior Service Desk Analyst (c £19,000) as the team leader to continue our development and take our Service Desk to the next level of performance and quality.
The ICT Service Desk handles over 1,000 calls for our services per month. These cover a wide range of faults and requests across a horizon of technology and services for over 1,200 staff and volunteers. This is backed by second and third line support teams, and third party support agencies to provide operational support to our diverse customer base.
You will need to be able to work from one of our northern museums; York, Bradford or Manchester, and be technically proficient across a wide range of typical first line duties. You should be detail-conscious with excellent communication and listening skills in order to meet customer service expectations within agreed service levels. We imagine that you will have operated within an ITIL environment and even have some experience of Incident Management, possibly holding appropriate certification within the Service Desk function.
The Science Museum Group encourages and supports internal career progression, and provides learning and development opportunities as well as an empowering environment where everyone’s contribution is valued. We offer a great benefits package including pension, BUPA and season ticket loans - all of which leads us to believe that the SMG is a great place to work.
|
| Required Skills: |
|
| |
| Application Instructions: |
If you feel you have the qualities we are looking for and would like more information, then please visit www.sciencemuseum.org.uk/jobs Applications should be by CV and covering letter, including salary expectations. The closing date for applications is 16th August 2013 and initial interviews will be held on 2nd September 2013 at the National Railway Museum in York.
We will only be able to consider your application if you have taken care to show us why you are right for this role. In your covering letter please give us one concise example of a time when you have demonstrated each of the following behaviours:
• Excellent Customer Service
• Team Work
• Achieving Results
• Problem Solving and Creativity
We welcome applications from all sections of the community in which we work. We particularly welcome applications from disabled people and we guarantee interviews to suitably qualified disabled applicants. |
|
|
