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Posted: Wednesday, April 19th 2017
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Job Title:     Volunteering and Training Manager
Organisation:     London Canal Museum
Salary:     £16,000 p.a.
Type:     Part-Time Position (23 hours per week)
Location:     Kings Cross, London, England
Closing Date:     Open until Position Filled
Job Ref No:    
Job Description:
Job Title: Volunteering and Training Manager
Responsible to: Chair of Trustees
Organisation: London Canal Museum
Salary: £16,000 per annum
Type: Part time position
Hours: 23 hours per week (18 hours per week in the museum, plus an allowance of 5 hours per week, taking one week with another, for “on call” responsibilities to deal with urgent matters such as last minute changes to volunteer availability).

Days of work vary and will usually include Fridays but will not normally include Mondays. A minimum of 3 days per week is required, although the role can be spread over 4 or 5 days.

Some evening and weekend working will be required.

Duration: Permanent
Location: Kings Cross, London

Purpose of Role:
The Volunteering and Training Manager ensures the museum has enough well-trained volunteers to reliably maintain its public opening hours and other advertised activities such as special public events, and any other activities the museum undertakes.

Our Volunteering and Training Manager manages all elements of volunteering within the organisation including recruitment, communication and the ongoing training of volunteers.

1. Prepare a volunteer rota at least a month in advance, which will be circulated via email and added to our intranet for access in the museum
2. Deal with last-minute changes to volunteers’ availability including out of normal hours when necessary.
3. Review and manage the ongoing recruitment of volunteers, including
a. producing recruitment materials and advertising volunteering opportunities,
b. researching potential sources of volunteers and arranging recruitment opportunities,
c. interviewing potential volunteers and screening for suitability
d. checking references and carrying out DBS checks in line with current legislation and London Canal Museum policy
4. Co-ordinating, delivering and developing the volunteer training programme and the on-going training and development of volunteers including:
a. Arrange to deliver all volunteer induction training
b. Deliver and monitor attendance of core training sessions currently delivered in the evening, to include: Health and Safety, Dealing with Emergencies, Child Protection, Retail Skills, Disability Awareness and Customer Care. Where necessary, other additional training may need to be written and delivered
c. Provide continued training to volunteers on core programs and identified weaknesses including regular informal training of staff on a one-to-one and small group basis
d. Implement new ways to deliver training
5. Maintain the contact lists and circulate as necessary
6. Edit relevant staff instructions, information and rota information on the museum intranet.
7. Organise two main staff social events per year and occasional other social and staff educational events
8. Developing ways to reward and recognise volunteers
9. Maintain a good understanding of volunteer management and links with the Heritage/Museum sector
10. Providing content for the monthly Volunteer Newsletter and ensure its continued production and distribution, either personally or with assistance from a volunteer editor.
11. Supporting other staff with the supervision of volunteers and dealing with issues raised by or about volunteers

12 working days holiday (i.e. 4 weeks) per year.
Required Skills:

• Experience of working with and managing volunteers or leading others
• Experience of and enthusiasm for delivering training, inducting for new team members, and supporting people with their ongoing learning needs
• Understanding of the delivery of good customer care and the need for high standards to be maintained by all volunteers involved with the museum
• An empathy with volunteers and an understanding of their needs with an ability to inspire and motivate others
• Ability to work under own initiative with minimal supervision
• Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others and address any issues raised in a fair and consistent manner
• Excellent organisational skills and the ability to manage a wide range of tasks
• Excellent listening skills and good standard of written and spoken English, including the ability to write recruitment materials without errors of grammar, spelling, or punctuation, and to present articulately in person.
• Keen attention to detail and a commitment to achieving high standards in every aspect of the museum’s work
• Strong interpersonal skills and the ability to deal with a diverse range of people
• Computer literacy including ability to use online tools and learn new software with minimal ongoing support, create/edit documents in Word, Excel and PowerPoint, maintain records and produce clear written and oral reports
• Ability to work within a team and maintain communications where members of that team are working different flexible days and hours

• Ability to offer flexibility of working hours according to volunteers’ and museum needs
• Commitment to the ethos and values of the museum including the extensive provision of services to high professional standards by volunteers, minimising the museum’s impact on the environment, and the unfailing delivery of advertised services to all categories of customer.
• Relevant professional qualification
• A degree or equivalent experience
• Experience of working within a museum or heritage environment
• An appreciation of waterways and/or industrial history and heritage

Work-related Personal Qualities
• Excellent team working, communication, persuasion and negotiating skills
• Self-motivated
• Flexible approach
• Approachable, friendly and outgoing
• Patience, tact and diplomacy
• An ability to create a vision for the museum’s services and a sense of perspective
• An enabler/ facilitator in the pursuit of the museum’s objectives
• Enthusiasm to turn ideas into action
• Ability to proactively manage priorities/deadlines
• Proactive decision maker
• Good IT Skills
Application Instructions:
All applications for this position must be made by C.V. to London Staff Bureau who are recruiting on behalf of their client, London Canal Museum

Contact: Lisa Thomas
Telephone No: 020 7328 3304
Email address:
Contact Name:     Lisa Thomas
Contact Tel:     020 7328 3304
Contact Fax:    
Contact Email:
Address:     London Staff Bureau, Winchester House, 259-269 Old Marylebone Road, London, NW1 5RA.

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