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Posted: Friday, May 5th 2017
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Job Title:     Visitor Experience Manager
Organisation:     Petworth House and Park - National Trust
Salary:     c. £32,000 p.a.
Type:     Full-Time Position
Location:     Petworth, West Sussex, England
Closing Date:     Wednesday, May 24th, 2017
Job Ref No:     IRC51062
Job Description:
Visitor Experience Manager
Permanent f/t (37.5 hrs pw)

We’ve got an exciting opportunity for a new role of Visitor Experience Manager in the Petworth Portfolio team. You’ll be responsible for the strategic planning and overall management of the visitor experience across the Petworth Portfolio. You’ll be leading the interpretation and programming at the properties, identifying who our audiences are, who they could be and what they want from their visits to us in the 21st century.

What it's like to work here
Change is taking place at Petworth House and Park and the team are looking for innovative people to join them. The team is currently working to update the property’s visitor offering and highlight its internationally-renowned collection of pictures and sculpture as well as its Capability Brown designed historic park and pleasure grounds. If you have lots of ideas, energy and ambition, then Petworth House could be the place for you.

What you'll be doing
Working with a team of four direct reports, you’ll be responsible for putting our supporters at the heart of everything we do ensuring that our interpretation techniques are innovative, relevant and of the highest quality. You’ll use your specialist skills to lead on the development and delivery of property-wide programming including temporary exhibitions.

You’ll develop experiences for our visitors that appeal on different levels and cater to different learning styles. You’ll also raise the profile of our properties leading the team to deliver dynamic and engaging content across our digital platforms as well as our more traditional print and member channels. You’ll lead the development and implementation of our volunteering and participation strategy and you’ll be the champion for fundraising on the property helping us to ensure the long term sustainability of the portfolio.

As a member of the leadership team, you’ll be passionate about our cause and understand how we can link our work back to the overall aims of the National Trust. As part of the duty management support team weekend and bank holiday working will form part of this role on a rota basis.

Who we're looking for

It’s a significant role and we need someone who can take on a big challenge. In order to succeed you’ll need to have:

• A creative approach to our strategy: Move, Teach, Inspire
• Understanding of visitor and audience development, data and trend analysis
• Experience of managing teams in a very busy visitor attraction
• Understanding of programming and interpretation
• Experience of working with temporary exhibitions
• High standards of customer service and presentation
• The ability to lead by example, and inspire and motivate your team
• Experience of budget setting and management
• Awareness of our ethos and cause, and how to interpret this for our visitors

The package

Circa £32,000 per annum depending on experience.

Looking after you
• Health cash plan – from as little as £2.81 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership

Looking after your career
• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Income protection due to illness

Unique to Us
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our retail and catering outlets
• Discount up to 35% off a National Trust holiday cottage booking
Application Instructions:
For more information and to apply please visit:

Closing Date: 24th May 2017.
Interviews 30/31st May 2017
Contact Name:    
Contact Tel:    
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