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Posted: Thursday, October 5th 2017
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Job Title:     Ticketing and Sales Assistant Manager
Organisation:     The Royal Household
Salary:     £23,000 - 28,000 p.a.
Type:     Full-Time Position
Location:     Buckingham Palace, England
Closing Date:     Wednesday, October 25th, 2017
Job Ref No:    
 
Job Description:
It's inspiring the team who sell a magnificent experience
It's the collaboration and community spirit. And it's helping millions enjoy world renowned buildings and beautiful art. This is what makes working for Royal Collection Trust so special.
Our exceptional Ticketing and Sales team sell millions of tickets every year and play a vital part in every visitor's experience.
Managing the day-to-day operations of our busy Contact Centre, you'll inspire and motivate the team to meet daily targets, whilst ensuring they also provide an exceptional customer experience. Analysing sales, call distribution and communication channels, you'll aim to constantly drive improved performance in our services too.
Visible and open, you'll make sure the team has the information they need to meet the day's demands, and you'll act as a key point of contact for queries.
Above all, you'll help to recruit, coach and train team members, monitor progress and support their ongoing personal development, inspiring them to deliver to their very best.

And in all that you do, you'll aim to deliver results that truly matter.
Required Skills:
With a strong track record of managing a team in a target-driven, customer service environment, you're exactly who we're looking for.
With a hands-on management style, coaching skills and a passion for sales, you'll know how to get the best out of a team, inspiring them to achieve results.
You're a natural team player who is confident communicating with all kinds of people.
You're extremely capable when it comes to IT, confident using a range of systems and with good numeracy skills too.
Used to working at pace, you'll be able to remain calm under pressure and use good judgement to resolve a range of queries and problems.
And with outstanding organisation skills, you'll meet deadlines and work flexibly even at our busiest times.
Above all, you're committed to creating the kind of customer experience that leaves a lasting and positive impression.

This is your opportunity to use your leadership skills to deliver the exceptional.
 
Application Instructions:
To find out more, and to apply, please visit http://www.everydayexceptional.royal.uk
 
Contact Name:     HR Office
Contact Tel:     0207 024 5999
Contact Fax:    
Contact Email:     recruitment@royal.gsx.gov.uk
Website:     http://www.royal.gov.uk/recruitment
Address:     Buckingham Palace, London, .
 
 
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