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Posted: Monday, November 13th 2017
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Job Title:     General Manager
Organisation:     Ham House Portfolio - National Trust
Salary:     £41,000 p.a.
Type:     Full-Time Position
Location:     Richmond-upon-Thames, England
Closing Date:     Friday, November 24th, 2017
Job Ref No:     IRC57576
Job Description:
General Manager
Permanent f/t (37.5 hrs pw)

Ham House Portfolio is one of the National Trust’s most interesting portfolios. We’re looking for a General Manager to be responsible for this wonderful collection of properties. Ham House is the biggest of the properties within the portfolio, and with an internationally renowned collection, it is a significant property for the National Trust and the nation. Fenton House, Red House, Carlyle’s House and 2 Willow Road complete the portfolio. We need an accomplished leader with a strategic approach to manage this incredibly diverse and exciting collection of properties.

What it's like to work here
The portfolio includes Ham House and Gardens, a near complete 17th century house and collection on the banks of the River Thames, Fenton House, a beautiful 17th-century house is a hidden gem in London, a place of unique charm and ambience. Red House is the only house commissioned, created and lived in by William Morris, founder of the Arts & Crafts movement, Red House is a building of extraordinary architectural and social significance. Carlyle’s House, hidden in the quiet back streets of Chelsea is the home of Thomas and Jane Carlyle Thomas Carlyle (1795 - 1881) was a writer and historian and was the leading literary lion of the 1840s - 50s. 2 Willow Road is an inspiring Modernist home designed by architect Ernö Goldfinger in 1939 for himself and his family.

What you'll be doing
As the General Manager you’ll have a team of operational managers supporting you and your vision for the portfolio. It’ll be your job to ensure that this vision is well communicated throughout the properties and that the team all support your vision. There’s so much potential for Ham House, with plenty of opportunity to further develop the quality of programming and visitor experience within Ham House itself. You’ll work with external partners and stakeholders to ensure that the offer we provide is fit for the audiences we attract at each property, from the traditional curious minds at Ham House, to the local communities new audiences at Fenton House, Red House and Carlyle’s House. You’ll need to find new and exciting ways to engage with a wide range of audiences across the portfolio. You’ll work with our London team to deliver the London strategy and always be looking for new and creative ways to engage with a London based audience.

You’ll be leading a large team, so you’ll need to be able to enable others to deliver excellence on a daily basis, seizing all commercial opportunities whist delivering our core ethos and conservation aims at every turn. You’ll provide strong leadership to the whole team, and have the ability to bring all departments together, ensuring the properties working collaboratively with their own unique spirit of place. Working with the Consultancy teams and Whole Trust you’ll also need to work with existing internal and external stakeholders. You’ll be part of the London and Surrey General Manager portfolio.

Who we're looking for
We’re looking for a highly experienced operational leader. You’ll need to be able to demonstrate:
• Natural people leadership, with a real focus on getting the best out of your team
• Excellent stakeholder management and relationship management skills
• A strong track record of operational excellence in a busy and diverse environment
• A background in (or solid understanding of) a historic environment and the balance between conservation and access
• Experience of managing audience engagement and interpretation
• Understanding of managing historic collections
• The ability to manage projects and budgets
• Experience of managing large visitor attraction or complex multi-site operations

The package
Salary range £37,000 - £45,000 depending on knowledge, skills and experience. Additional outer London weighting allowance £2,690 per annum

Benefits included as outlined below to the value of £6,600

Looking after you
• Health cash plan – from as little as £2.81 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership

Looking after your career
• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Income protection due to illness

Unique to Us
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our retail and catering outlets
• Discount up to 35% off a National Trust holiday cottage booking
Application Instructions:
Closing Date: 24th November 2017

For more information and to apply, please follow:
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