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Posted: Tuesday, January 9th 2018
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Job Title:     Site Manager
Organisation:     English Heritage
Salary:     c. £23,000 p.a.
Type:     Full-Time Position
 Contract: 7 months
Location:     Wiltshire, England
Closing Date:     Sunday, January 21st, 2018
Job Ref No:     10236
   
Other Benefits:   Up to 10% matched pension contribution
Free admission to English Heritage sites
Discounts on English Heritage retail, catering and holiday cottages
   
 
Job Description:
Site Manager
7 month contract with potential to extend

OVERALL PURPOSE OF THE ROLE:
As one of two Site Managers, assist the Operations Manager in ensuring the delivery of an exemplary visitor experience at Stonehenge. Ensure that all commercial targets are met and manage and motivate a large team of Operations Supervisors and Historic Property Stewards.

MAIN DUTIES AND RESPONSIBILITIES:
* To ensure, through the day-to-day management of the Operations team, and use of standard operating procedures that acceptable levels of compliance are met across a number of areas (H&S, security, equality, financial assurance etc.)
* To ensure that a keen commercial focus is maintained and KPIs achieved, whilst also delivering exemplary standards of customer service and presentation across the site, in partnership with colleagues in other departments.
* Produce an effective and efficient roster for the Operations Team, ensuring correct levels of staffing at all times.
* To be responsible for the line management of Operations Supervisors, ensuring that they receive a programme of ongoing coaching, mentoring and monitoring to ensure their continued development, that the 'Duty Supervisor' role is carried out to the highest standards.
* Ensure that all recruitment, induction, and ongoing management and development of the Historic Property Stewards is carried out efficiently and following English Heritage HR processes.
* Work closely with training providers, key partner organisations and internal experts to deliver training.
* To ensure the effectiveness of the Duty Management system and to personally be part of the arrangements for providing emergency out of hours management cover.
* To take direct responsibility for the development and delivery of earned income and relevant expenditure budgets at Stonehenge, as delegated by the Head of Operations and Operations Manager.
* To control expenditure and ensure compliance with all English Heritage finance and procurement procedures.
* To assist the Operations Manager in overseeing the management of third party contracts on site e.g. manned security and audioguide provision
* To ensure the effective security, presentation and interpretation of the loaned collections, in liaison with the Curatorial team, and be responsible for the operation of all temporary exhibitions on site, in liaison with the Interpretation Officer.
* To undertake any other tasks and duties as reasonably requested by the Operations
Manager, Head of Operations or General Manager, Stonehenge.
* To promote good working relationships by demonstrating English Heritage¡¦s
Behaviours: Collaboration, Innovation and Empowerment
Required Skills:
TRAINING, EXPERIENCE AND QUALIFICATIONS

• Able to demonstrate successful supervision of a team
in the delivery of consistently high standards of visitor experience and commercial targets.
• Able to demonstrate the co-ordination of differing ideas and priorities for the common good, creating a
culture of mutual respect and understanding.
• Able to demonstrate the ability to communicate effectively with both internal and external contacts.
• Experience of working collaboratively within a multidisciplinary team, contributing to the overall team success.
• Operational experience within a high volume, customer facing environment
• Experience of effective management of income and expenditure budgets.
• Experience of managing conflict and achieving positive outcomes. • Management experience within a large visitor attraction.


KNOWLEDGE & SKILLS

• Strong leadership presence
• Able to manage and organise potentially conflicting priorities while always meeting deadlines.
• Excellent communication skills at all levels – spoken and written.
• Numerate, with the ability to absorb financial management information and use it to make timely decisions.
• ICT skills for effective use of standard software packages
• Commercially astute and target driven
• Clear understanding of, and ability to manage the tensions that can exist between the commercial and curatorial objectives of English Heritage.

INTERPERSONAL SKILLS

• Ability to build positive relationships with all levels of staff and external stakeholders
• Confidence and ability to use own initiative
• Self motivated with a “can-do” attitude.
• Ability to deal with customer queries and complaints in a courteous, diplomatic and positive manner.
• Ability to cope with frequent interruptions and be able to quickly reprioritise tasks.
• A quick and confident decision-maker
• The ability to represent the Stonehenge internally and externally with political and cultural sensitivity.
• Ability and willingness to support and deliver the overall objectives and strategies of English Heritage.
 
Application Instructions:
Applications via the English Heritage website only.
http://www.english-heritage.org.uk/jobs
 
Contact Name:     Mrs Jennifer Davies
Contact Tel:     01980636605
Contact Fax:    
Contact Email:     jennifer.davies@english-heritage.org.uk
Website:     http://www.english-heritage.org.uk
Address:     Stonehenge Visitor Centre, Amesbury, Wiltshire, .
 
 
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