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Posted: Friday, January 12th 2018
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Job Title:     Senior House Steward
Organisation:     Lacock Abbey - National Trust
Salary:     £22,295 p.a.
Type:     Full-Time Position
Location:     Chippenham, Wiltshire, England
Closing Date:     Friday, January 19th, 2018
Job Ref No:     IRC59593
Job Description:
Senior House Steward
Permanent f/t (37.5 hrs pw)

Do you see challenges as opportunities? Are you able to multi task whilst remaining positive and proactive in your work along with being supportive and encouraging of those around you? Are you experienced in and passionate about collections management and conservation? Can you deliver great service every time, for everyone? If so, this is the perfect job for you.

Accommodation is provided to the postholder for the proper or better performance of his or her duties in accordance with Trust criteria and HMRC rules.

What it's like to work here
Visitors flock to this quirky 13th century abbey to enjoy the museum dedicated to photographic pioneer William Henry Fox Talbot. Outdoor theatre, photography exhibitions and family trails are among the innovative events run by the 40 staff members and local volunteers, making for a lively and fun visitor experience. It’s likely you will need your own transport to get here, however this is a great opportunity to join a welcoming team and contribute to an exciting programme of events.

What you'll be doing
Working alongside the House and Collections Manager you will work closely with the wider property team to make sure that we are not only looking after this special place to the highest standards, but we are also providing a warm, friendly and memorable visitor experience.

You'll already have considerable proven experience in managing an historic house and/or working in a heritage environment with an historic collection and you'll be very experienced in all areas of collections management and care. You'll be able to take shared responsibility for driving forward certain elements of this work in order to improve both the CPI score for Collections and Interiors, as well as enable the Abbey to work towards Museums Accreditation status.

In addition to assisting with the conservation and care of our property, our volunteers are particularly important to us and are critical to visitor enjoyment and understanding of the Abbey. You’ll be a successful manager of staff and volunteers with a positive, willing, supportive and co-operative approach to your work and those who work with you. As you'll be an important point of contact for the Abbey volunteers and it’s essential that you are able to develop a warm, open and mutually respectful working relationship with them.

Who we're looking for
We'd love to hear from you if you have:
• Knowledge and operational experience of collections management and care in historic properties and some experience of collections management systems
• Good working knowledge of preventative conservation and an awareness of Museum Accreditation standards
• An impressive eye for even the smallest of details and are comfortable working from height
• Knowledge of Health and Safety & emergency procedures.

And you'll need to demonstrate the following experience on your CV/application;
• Some knowledge and experience of managing budgets and finance
• Experience of managing staff & volunteers
• Strong communication skills and the ability to engage with a variety of audiences.
• An understanding of how enhance our visitor experience through the presentation of information or interpretative material

The package
Looking after you
• Health cash plan – from as little as £2.81 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership

Looking after your career
• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Income protection due to illness

Unique to Us
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our retail and catering outlets
• Discount up to 35% off a National Trust holiday cottage booking
Application Instructions:
For more information and to apply, please follow:

Closing Date: 19 January 2018
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