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Posted: Monday, February 12th 2018
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Job Title:     Education and Visitor Services Manager
Organisation:     The Supreme Court of the United Kingdom
Salary:     £30,000 - 33,000 p.a.
Type:     Full-Time Position
 Contract: Permanent
Location:     London, England
Closing Date:     Tuesday, February 27th, 2018
Job Ref No:     UKSC/EVS
Other Benefits:   Civil Service Pension, Benenden Healthcare, Discounted Café, Generous annual leave allowance
Job Description:
The Supreme Court welcomes approximately 90,000 visitors each year. Our front of house team help make sure that everyone who visits enjoys their experience. The Education and Visitor Services Manager will be at the forefront of developing the Court’s visitor experience.
You will manage three Information Officers who will share a passion for providing exceptional service – staffing the Court’s reception, giving tours to wide ranging audiences daily, and delivering ambitious education programmes to students and young people from across the UK.
You will provide effective management and leadership to the team, in a fast-paced environment, setting clear direction and priorities. You’ll make sure they are ready to meet the day's demands, co-ordinating roles for visits and tours, and being the first port of call for any queries. The role involves overseeing day-to-day operations, including visitor route access, security and presentation.
You will also support the Head of Communications to organise special events and tours, as well as overseeing the venue’s programme of temporary exhibitions.
Cool and calm under pressure, you can be relied upon to work flexibly and effectively even when things get busy. The role will involve occasional delivery of tours and educational activities.

Education and outreach
• In conjunction with the Head of Communications, manage the education function. Oversee delivery of programmes (including Debate Days, Moots, Student Writing Competition, and ‘Skype a Justice’), to achieve ambitious engagement targets.
• Support the Head of Communications to develop education and participation strategies, policies and procedures.
• To design and develop learning and development resources e.g. learning resources and teaching toolkits.
• Develop and maintain effective working relationships with partner organisations, universities, schools, colleges and groups across the UK to engage the widest possible audience, with a view to recruit diverse participants from across the UK for all outreach and education programmes.
• Liaise with schools, colleges, teachers and lecturers to promote knowledge and awareness of the Court, in line with the national curriculum.
• In collaboration with the Head of Communications, programme and produce additional informal and formal learning opportunities – including workshops, activities and events – to complement temporary exhibitions and permanent displays.
• Ensure that collections and exhibits are interpreted in accessible and varied ways for the widest possible audiences.
• As part of a cross-organisational team, support partners to develop ideas for and plan for exhibitions at the Court.
• Work with external suppliers to manage appropriate enhancements to the Court’s permanent exhibition area. In particular, overseeing installation and training Information Officers to incorporate exhibitions into daily tours.

• To undertake daily walk rounds of the visitor route to monitor and ensure the smooth running of all areas, and that agreed standards of presentation are being upheld.
• Oversee tour bookings for school/college/university and adult group visits to the Court, and arrange staff to deliver tours as required.
• Support the Head of Communications to develop plans to increase access and attendance to the building, in particular for young people and people with access needs, to drive year-round attendance at the Court.
• Work with Front of House Supervisor and Facilities Manager to identify opportunities for programming events, activities and exhibitions that enhance interpretation of the Court building.
• House manage key visitor events, such as Open House London, Museums at Night and Court Open Days, as required.
• In liaison with the Press and Communications Officer, support production of promotional materials for education and participation activities, including but not limited to: the UKSC and JCPC websites, social media channels, press releases, articles and resource packs.
• Deliver tours, as required.

• Line manage a team of three Information Officers to provide a welcoming and efficient Front of House operation for all Court visitors, supporting and providing development opportunities for staff.
• Ensure appropriate staffing levels are maintained throughout the day to meet operational requirements.
• Manage legal and creative practitioners working on education and participation projects.
Required Skills:
Essential criteria
Proven experience of effectively managing, motivating and developing a team of staff.

Demonstrable experience of providing excellent customer service in a pressurised visitor/customer service environment.

Experience of dealing with the public, and upholding the principals of equality, diversity and inclusion.

Experience of exercising sound judgement in dealing with a difficult situation.

Evidenced ability to communicate clearly and confidently, both verbally and in writing, to: build positive and successful working relationships; resolve conflict; and effectively influence and negotiate.

Proven experience of planning, implementing and monitoring efficient use of resources to deliver events and a diverse range of education projects.

Experience of running education / outreach programmes.

Good working knowledge of the National Curriculum.

Experience of developing high quality learning resource materials for pupils
and teachers.


A good awareness of the court system and the work of The Supreme Court of the United Kingdom.

Previous experience of working in the Gallery, Museum or Heritage sector, or in a building of historical importance.

Postgraduate teaching qualification.

Experience of running community engagement programmes.
Application Instructions:
For an application form, Job Description and Core Competence Profile, please contact

Telephone: 020 7960 1893
Contact Name:     Recruitment Team
Contact Tel:     020 7960 1893
Contact Fax:    
Contact Email:
Address:     Parliament Square, London, SW1P 3BD, .  
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