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Posted: Friday, June 8th 2018
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Job Title:     Commercial Manager
Organisation:     Bucks County Museum Trust
Salary:     £30,000 p.a.
Type:     Full-Time Position
Location:     Buckinghamshire, England
Closing Date:     Monday, July 2nd, 2018
Job Ref No:     CM - BCMT
Other Benefits:   Nest Pension at 5% Employer contributions
Job Description:
Bucks County Museum Trust (BCMT) has a new fantastic opportunity for a budding entrepreneur with commercial skills and an interest in supporting the heritage sector. As a recently set up independent Trust, BCMT is looking to develop current and new income generation opportunities with the right candidate to lead the commercial development of the organisation. Currently BCMT generates around £65, 000 from venue hire, secondary spend, children’s parties and donations/gift aid. New weddings packages are now set up with a Wedding Co-ordinator in place for future income generation as well as excellent venue hire opportunities for corporate and private hire and a host of new events for significant income generation opportunities in the future.

You will be leading the Front of House team and working with other colleagues at BCMT to achieve income generation targets to make a difference to the financial future of Bucks County Museum. As a new Arts Council funded National Portfolio Organisation, Bucks County Museum has an exciting new programme of activities and community engagement made possible with the recent appointment of several new staff, including a PT marketing officer. Come and join our expanding and ambitious team of dedicated staff with a passion for our amazing local, national and international heritage links.

The role will suit an entrepreneurial and strong manager looking to develop their commercial skills, with a current track record of success significantly improving commercial income generation in the hospitality or heritage industry. Experience of the heritage sector will be an advantage.

• Create an income generation strategy for BCMT with targets for development
• Proactively organise, promote and sell venue hire opportunities for the Museum
buildings, garden and Roald Dahl Children’s gallery
• Supervise the new weddings offer launch and support the wedding co-ordinator in
the development of the weddings service to meet and exceed income targets
• Seek commercial sponsorship to support events and exhibitions to reduce costs and
increase income
• Increase income from children’s parties and develop content of offer / cost
• Generate new ideas for commercial revenue streams in keeping with the historic
building and objects
• Actively promote and manage the By Donation for entry and charging for special
exhibitions and Dahl gallery
• Review and develop the offer for the new Roald Dahl Children’s Gallery annual pass
• Contribute to the annual budgeting process and financial reporting on income
• Ensure that the Museum EPOS system is used to full potential for retail, catering
and Gift Aid
• Manage the Front of House team Supervisors to ensure a high standard of visitor
experience and customer service throughout the team
• Liaise with marketing staff regarding promotion of income generation opportunities
• Organise and deliver commercially motivated events for income generation purposes
in and around the BCMT sites
• Manage the retail and catering operations at the Museum with delivery support from
Museum Front of House staff and Funding Officer
• Review and develop retail and catering offer to increase service potential and
significantly increase income from secondary spend
• Monitor and evaluate visitor numbers and secondary spend reporting results and
recommendations to the Museum Director on a monthly basis
• Participate in H & S checks and carry out risk assessment and COSHH assessments as
• Occasional shifts as Front of House Duty Supervisor to cover times when the Front
of House supervisors are not available
• Occasional staffing of evening and weekend shifts and events as necessary
including weddings
• Participate in the alarm call out rota
Required Skills:
• Significant experience leading and managing development in a commercial role
• Strong track record of success in income generation within commercial /heritage
• Excellent sales skills and customer service standards
• Has an interest in and understanding of historic buildings and museums and the
unique offer they present
• Excellent leadership and interpersonal skills with the ability to work with people
from different backgrounds
• Excellent analytical and budgeting skills and ability to work within budgets but
not compromise on standards
• Good team player and ability to work on own initiative
• Excellent managerial skills with experience of leading and motivating diverse teams
• Experience and understanding of the operation of EPOS systems
• Some experience of working with volunteers and an appreciation of their crucial
contribution to the workforce in museums
• Hands on approach and prepared to lead by example
• Good sense of humour
Application Instructions:
Deadline for Applications : Monday 2 July at 9 am 2018

Application Form :

Interview and assessment day : 11 July 2018
Candidates need to ensure they are available on this assessment day in order to be considered for the post. We regret that we are not always able to inform all unsuccessful candidates due to the volume of applications. If you have not heard from us by the stated interview and assessment day, please assume you have been unsuccessful.

Start Date : August 2018 – as soon as available
Contact Name:     Ms Sue Shave
Contact Tel:     01296 325231
Contact Fax:    
Contact Email:
Address:     9 Church Street, Aylesbury, .  
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