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Posted: Thursday, August 9th 2018
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Job Title:     Ticketing & Information Officer
Organisation:     Westminster Abbey
Salary:     £21,658 p.a.
Type:     Full-Time Position
Location:     London, England
Closing Date:     Friday, August 17th, 2018
Job Ref No:    
Job Description:

1. Issuing tickets, handling cash/credit card transactions, signing people up for gift aid tickets, issuing Abbey Association membership passes

2. Cashing up/completing a daily sales return/reconciliation, and assisting with banking and general cashiering duties

3. Meeting and greeting visitors both outside and inside the Abbey, in a positive, engaging manner, ensuring a warm Abbey welcome is offered at all times

4. Managing the flow of visitors in the queues outside the Abbey and generally assisting visitors outside and within the Abbey and its precincts, with questions/directions/advice

5. Managing the issue and programming of audio guides to visitors as and when required, ensuring that sufficient guides are in place to meet visitor demand

6. Assisting with the tracking and collection of audio guides to ensure that they are not removed from the Abbey and that they are charged appropriately, ready for the start of each day

7. To have a good level of Health & Safety awareness whilst carrying out tasks for the safety of themselves and others and to follow Abbey Health & Safety guidelines where applicable

8. To be aware of and knowledgeable about cash security and credit card fraud measures and aware of data protection requirements

9. To ensure the ticket sales area is maintained in a tidy, efficient and presentable state at all times.

10. An understanding of, and respect for, the mission and values of Westminster Abbey
Required Skills:


1. A positive approach, with evidence of a commitment to delivering outstanding customer service and of anticipating and responding to customer needs

2. The ability to engage positively and effectively with diverse customer groups

3. The ability to work effectively under pressure and to take and follow instructions

4. Empathy for the work of the Abbey

5. Flexibility to work in a variety of settings, indoors and outside, evening and weekends

6. Previous experience of working within a large venue/visitor attraction

7. Ticketing/box office experience

8. Experience of handling cash/credit card transactions, processing refunds and of reconciling daily sales


9. An interest in British history and an appreciation of heritage sites
Application Instructions:
To apply please visit our website and complete an application form

we do not accept CV's
Contact Name:     Ayo Ogundana
Contact Tel:     0207 654 4967
Contact Fax:     00441 0207 233 2072
Contact Email:
Address:     The Chapter Office, 20 Dean's Yard, London, .  
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