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Posted: Thursday, August 9th 2018
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Job Title:     Visitor Experience Assistant
Organisation:     Westminster Abbey
Salary:     £10.23 per Hour
Type:     Full-Time Position
Location:     London, England
Closing Date:     Friday, August 17th, 2018
Job Ref No:    
Job Description:

1. Meeting and greeting visitors both outside and inside the Abbey, in a positive, engaging manner, ensuring a warm Abbey welcome is offered at all times

2. Managing the flow of visitors in the queues outside the Abbey and generally assisting visitors outside and within the Abbey and its precincts, with questions/directions/advice

3. Managing the issue and programming of audio guides to visitors as and when required, ensuring that sufficient guides are in place to meet visitor demand

4. Assisting with the tracking and collection of audio guides, ensuring that they are not removed from the Abbey and that they are charged appropriately, ready for the start of each day

5. Setting up queue and entry barriers/signage and ensuring items are stored and tidied away at the end of each day

6. To have a good level of Health & Safety awareness whilst carrying out tasks for the safety of themselves and others and to follow Abbey Health & Safety guidelines where applicable
Required Skills:


1. A positive approach, with evidence of a commitment to delivering outstanding customer service and of anticipating and responding to customer needs

2. The ability to engage positively and effectively with diverse customer groups

3. The ability to work effectively under pressure and to take and follow instructions

4. Empathy for the work of the Abbey

5. Flexibility to work in a variety of settings, indoors and outside, evening and weekends

6. Previous experience of working within a large venue/visitor attraction


7. Ability to stand/walk within the Abbey for long periods every day


8. An interest in British history and an appreciation of heritage sites

9. Have previous experience of working in a customer service environment
Application Instructions:
To apply please visit our website and complete an application form

we do not accept CV's
Contact Name:     Ayo Ogundana
Contact Tel:     0207 654 4967
Contact Fax:     00441 0207 233 2072
Contact Email:
Address:     The Chapter Office, 20 Dean's Yard, London, .  
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