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Posted: Tuesday, September 11th 2018
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Job Title:     Ticketing and Information Supervisor: Systems
Organisation:     The British Museum
Salary:     £21,210 p.a.
Type:     Full-Time Position
 Contract: Fixed Term until 31 March 2019
Location:     London, England
Closing Date:     Tuesday, September 25th, 2018
Job Ref No:    
Job Description:
Ticketing and Information Supervisor: Systems
Contract: Fixed Term until 31 March 2019
Hours: Full time (41 hours per week)

The Ticketing and Information Supervisor (Systems) will develop and co-ordinate the administration of the computerised customer relationship management (CRM) system ensuring the accurate deployment of programmes, including exhibitions, events and other sales initiatives, for booking within deadline.

Key areas of responsibility:

• Develop and maintain effective systems and audit trails to ensure the integrity of data and financial security.
• To co-ordinate with IS the release of all upgrades and revisions including rigorous testing through devised and agreed processes with relevant internal departments.
• Update and manage the CRM changes.
• Work with stakeholders to identify, design, propose and implement system setups and enhancements.
• To liaise with and issue all ticket allocations for specified departments within the British Museum.
• Be customer-aware at all times and work with other members of the Ticketing and Information team to provide a service that equals or exceeds the best in the industry.
Required Skills:
The successful candidate will have a minimum of 4 GCSEs or equivalent and evidence of basic training in at least one of the following areas: customer care/security/front line management/First Aid. You will have experience of leading a team in a customer led and/or security environment and experience with managing, maintaining and developing a complex ticketing system.
Application Instructions:
For more information and to apply please click the link below:

Application deadline: 12 noon on Tuesday 25 September 2018
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