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Posted: Friday, December 7th 2018
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Job Title:     Ticketing and Information Officer
Organisation:     Westminster Abbey
Salary:     £21,658 p.a.
Type:     Full-Time Position
Location:     London, England
Closing Date:     Friday, December 14th, 2018
Job Ref No:    
 
Job Description:
MAIN DUTIES AND RESPONSIBILITIES:

1. Issuing tickets, handling cash/credit card transactions, signing people up for gift aid tickets, issuing Abbey Association membership passes

2. Cashing up/completing a daily sales return/reconciliation, and assisting with banking and general cashiering duties

3. Meeting and greeting visitors both outside and inside the Abbey, in a positive, engaging manner, ensuring a warm Abbey welcome is offered at all times

4. Managing the flow of visitors in the queues outside the Abbey and generally assisting visitors outside and within the Abbey and its precincts, with questions/directions/advice

5. Managing the issue and programming of audio guides to visitors as and when required, ensuring that sufficient guides are in place to meet visitor demand

6. Assisting with the tracking and collection of audio guides to ensure that they are not removed from the Abbey and that they are charged appropriately, ready for the start of each day

7. To have a good level of Health & Safety awareness whilst carrying out tasks for the safety of themselves and others and to follow Abbey Health & Safety guidelines where applicable

8. To be aware of and knowledgeable about cash security and credit card fraud measures and aware of data protection requirements

9. To ensure the ticket sales area is maintained in a tidy, efficient and presentable state at all times.

10. To be part of the Accreditation Team for special events and services, assisting guests arriving, checking their tickets, working closely with members of the security team.


11. An understanding of, and respect for, the mission and values of Westminster Abbey
Required Skills:
Essential

Skills/Aptitudes/Knowledge:

1. A positive approach, with evidence of a commitment to delivering outstanding customer service and of anticipating and responding to customer needs

2. The ability to engage positively and effectively with diverse customer groups

3. The ability to work effectively under pressure and to take and follow instructions

4. Empathy for the work of the Abbey

5. Flexibility to work in a variety of settings, indoors and outside, evening and weekends

6. Previous experience of working within a large venue/visitor attraction

7. Ticketing/box office experience

8. Experience of handling cash/credit card transactions, processing refunds and of reconciling daily sales

Desirable

9. An interest in British history and an appreciation of heritage sites
 
Application Instructions:
Further information and a job application form can be found on the Abbey website.

Completed applications should be submitted to applications@westminster-abbey.org and must be received no later than Friday 14th December 2018 at 12:00pm and interviews are scheduled for 20th December 2018.
 
Contact Name:     Ms Karen Alveranga
Contact Tel:     0207 654 4864
Contact Fax:     00441 0207 233 2072
Contact Email:     karen.alveranga@westminster-abbey.org
Website:     http://www.westminster-abbey.org
Address:     The Chapter Office, 20 Dean's Yard, London, .
 
 
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