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Posted: Wednesday, January 9th 2019
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Job Title:     Senior Visitor Experience Officer
Organisation:     Hill Top House - National Trust
Salary:     £23,375 p.a.
Type:     Full-Time Position
Location:     Ambleside, Cumbria, England
Closing Date:     Sunday, January 27th, 2019
Job Ref No:     IRC72269
 
Job Description:
Senior Visitor Experience Officer
Permanent f/t (1950 hrs py)

Summary
If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you.

What it's like to work here
Hill Top House, part of the South Lakes property portfolio, was the start of Beatrix Potter's life as a farmer and conservationist in the Lake District. A truly international icon, it is open to the public and a very busy small property!

What you'll be doing
You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.

With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

Please also read the full role profile on our website.

Who we're looking for
This job is all about providing a service. To be fantastic in this role, you’ll need to;

• Experience of delivering inspirational engagement activities
• Have good people skills, enabling good working relationships with those in your team and across the property
• Understanding of how to interpret significant collections to varied audiences.
• Excellent organisational skills, and the ability to time manage projects successfully
• Have good interpersonal skills, able to deal with visitors in a variety of situations
• Have a flexible customer focused approach with experience in delivering high standards of customer service
• Experience of working with and supervising volunteers
• Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

The package
Looking after you
• Health cash plan – from as little as £3.09 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership at over 100 leisure facilities across the country

Looking after your career
• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Income protection due to illness

Unique to Us
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our Retail and Food & Beverage outlets
• Discount up to 35% off a National Trust holiday cottage booking
 
Application Instructions:
For further information and to apply, please follow:

https://careers.nationaltrust.org.uk/OA_HTML/a/#/vacancy-detail/72269

Closing date: 27 January 2019
 
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