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The Jobsite for Museums, Galleries, Libraries & Archives |
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| Job Title: |
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Visitor Operations Senior Hosts |
| Organisation: |
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Royal Botanic Gardens, Kew |
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| Salary: |
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£26,692 p.a. |
| Type: |
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Full-Time Position
Contract: |
| Location: |
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London, England |
| Closing Date: |
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Sunday, 30th November 2025 |
| Job Ref No: |
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193447 |
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| Job Description |
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If you are interested in art, horticulture and love sharing your enthusiasm for both with the public, then this is the job for you.
We are looking for two dedicated Senior Hosts to supervise our host teams who look after Kew’s exciting visitor programmes throughout the year. You’ll be working to engage our visitors with a range of different programmes, from internationally recognised art exhibitions to our famous Orchid Festival, ensuring a world-class visitor experience for all visitors who join our programmes throughout our peak season.
Working within the Visitor Operations Team, your role as a Senior Host will involve supervising and provide guidance to a team of visitor hosts to ensure seamless operations and the delivery of outstanding customer service. Your focus will be on welcoming a large number of visitors to the programme's location and enhancing their overall experience whilst acting as the host team supervisor. |
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| Required Skills / Qualifications |
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Your primary responsibilities will include displaying strong and experienced support within the host team, ensuring they are empowered to provide visitors with a warm welcome. Additionally, you will support with any escalated visitor queries to maintain excellent customer service.
You will have to ensure that the visitor host team are well-equipped to warmly welcome visitors, through daily briefings and coaching sessions and be able to take charge of any escalated visitor queries, ensuring exceptional customer service is consistently provided.
Successful candidates would ideally have previous experience in supervising and supporting teams within a high-volume, visitor attraction, museum or retail role and excellent communication skills, coupled with confidence and self-motivation.
We are looking to recruit for full-time 36 h/week, annualised hours positions.
Interviews are due to take place during 15-18 December. |
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| Application Instructions |
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| https://careers.kew.org/vacancy/visitor-operations-senior-hosts-599281.html |
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