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The Jobsite for Museums, Galleries, Libraries & Archives |
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| Job Title: |
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Marshal - Seasonal Contract |
| Organisation: |
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Westminster Abbey |
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| Salary: |
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£27,068 p.a. |
| Type: |
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Part-Time Position (32)
Contract: Until September 2026 |
| Location: |
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London, England |
| Closing Date: |
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Monday, 23rd February 2026 |
| Job Ref No: |
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| Job Description |
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If you are an enthusiastic, customer-focused individual who enjoys working in a fast-paced environment, we invite you to join Westminster Abbey’s Visitor Experience team. Working with us as an Abbey Marshal, you will be helping to provide a warm and friendly welcome to worshippers and visitors to the Abbey.
You will have a positive and flexible approach, and be able to show evidence of a commitment to delivering great customer service and of anticipating and responding to customer needs. You should also be able to work effectively under pressure and to take and follow instructions. |
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| Required Skills / Qualifications |
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We’re looking for a friendly, confident individual with a strong commitment to excellent customer service.
You will have:
• Customer service training or equivalent experience
• A genuine interest in historic buildings and heritage
• Strong verbal communication skills
• The ability to engage positively with a wide and diverse range of visitors
• Experience working in a museum, heritage site, or large visitor attraction (desirable)
You will be able to:
• Deliver a welcoming, high‑quality visitor experience
• Respond to visitor enquiries and work both independently and as part of a team
• Remain calm and act decisively in busy or challenging situations, including managing visitor flow
• Identify and respond appropriately to unusual or potentially unsafe situations
This role requires:
• Flexibility to work indoors and outdoors, in all weather conditions
• The ability to stand and walk for extended periods
• Availability to work weekends, early mornings, evenings, and public holidays |
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| Application Instructions |
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| Please visit our careers site at https://careers.westminster-abbey.org/vacancies/192/marshal--seasonal.html to make an application. |
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