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The Jobsite for Museums, Galleries, Libraries & Archives |
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| Job Title: |
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Head of Retail |
| Organisation: |
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National Theatre |
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| Salary: |
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£60,000 p.a. |
| Type: |
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Full-Time Position |
| Location: |
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London, England |
| Closing Date: |
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Monday, 3rd August 2026 |
| Job Ref No: |
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012722 |
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We are looking for a Head of Retail to join the National Theatre Retail Team.
The Head of Retail is responsible for leading, developing and delivering the National Theatre's retail strategy across onsite, online and ancillary retail channels.
This is a significant commercial leadership position that combines strategic vision, creativity, customer insight and operational excellence. The postholder will ensure the National Theatre's retail offer is recognised as the world's premier theatre retail experience, generating sustainable commercial growth while supporting the wider mission and values of the organisation.
The Head of Retail will lead the development of product strategy, buying, merchandising, customer experience, e-commerce and commercial innovation, driving revenue growth and profitability while ensuring every interaction reflects the National Theatre's reputation for excellence and creativity.
Additionally, the Head of Retail is part of the National Theatre’s Senior Management Forum helping to shape and implement the wider strategic priorities of the organisation.
The successful candidate will have the following:
• Significant senior retail experience within the performing arts, visitor attractions, cultural organisations, hospitality or comparable sectors.
• A proven track record of delivering commercial growth and achieving ambitious financial targets.
• Experience leading high-performing teams through periods of change and growth.
• Excellent strategic planning and organisational skills.
• Strong analytical capability with the ability to interpret data and market trends to inform decision making.
• Outstanding communication and influencing skills
If that sounds like you, this may be the role for you!
We want to understand each candidates skills, experience, and perspectives, so we encourage you to complete your application using your own words. While generative Artificial Intelligence (AI) can be a useful tool for exploring ideas or structuring responses, applications that rely heavily on AI-generated content can appear generic and make it difficult for us to assess your individual experience.
If you choose to use AI during the application process, please use it only as a tool to help draft and structure your ideas, check your spelling and grammar, and guide your writing, while ensuring the personal experiences are entirely your own words. Responses that do not demonstrate your own voice may affect how your application is assessed and could result in it not being progressed.
Working with us will give you…
• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card |
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| Application Instructions |
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Please note
The closing date for the receipt of a completed application is Monday 3rd August 2026 at 12 noon.
We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.
In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.
We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.
If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834. Application Link:
https://jobs.nationaltheatre.org.uk/job/head-of-retail-5969234 |
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