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The Jobsite for Museums, Galleries, Libraries & Archives |
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| Job Title: |
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Engagement Assistant |
| Organisation: |
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Westminster Abbey |
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| Salary: |
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£9,558 p.a. |
| Type: |
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Part-Time Position (12) |
| Location: |
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London, England |
| Closing Date: |
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Monday, 16th November 2026 |
| Job Ref No: |
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252 |
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| Job Description |
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This is a new post designed to support the Engagement offer at Westminster Abbey as it enters a new phase of development. The post-holder will be joining the department, formed in 2022 to deepen visitor engagement with Westminster Abbey. The team has been trialling different ways of engaging new audiences and wants to develop this further in line with Abbey strategies.
This role will enable a regular programme of activity for family audiences to the Abbey, helping them to engage on a deeper level with the Abbey as a church and heritage site. They will also support tours and activities when they are booked on relevant days which deliver against our community programmes.
Key Responsibilities
• Deliver engaging Saturday activities for families, including setting up seasonal activities, preparing materials and supporting a positive visitor experience.
• Supervise and support volunteers involved in the delivery of family activities and engagement programmes.
• Welcome community groups undertaking guided or self-led visits and deliver guided tours that meet the needs of different audiences and comply with health and safety requirements.
• Support family trails and activities, including restocking materials and gathering evaluation data to help inform their ongoing development.
• Assist with the delivery of Family and Festival Days, including supporting activities taking place on Saturdays and, where required, on other days of the week.
• Support the wider Adult Engagement programme, including delivering scripted tours and assisting contractors providing accessible tours for audiences who may face barriers to accessing the Abbey. |
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| Required Skills / Qualifications |
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• A confident and effective communicator, with the ability to engage verbally with a wide range of audiences.
• Experienced in delivering public events and/or community programmes, ideally within an arts, heritage or cultural setting.
• Have an understanding of informal learning and community engagement, and enjoys finding ways to connect with different audiences.
• Work well collaboratively as part of a wider team, building positive relationships with colleagues across different departments.
• Can respond calmly and professionally to situations as they arise, while providing a welcoming and inclusive experience for visitors.
• Appreciate the Abbey as a living church and worshipping community, is committed to its values and to diversity, and can communicate sensitively with people of all faiths and none. |
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| Application Instructions |
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To apply for this role please visit Westminster Abbey Career page via the link:
https://careers.westminster-abbey.org/vacancies/252/engagement-assistant.html |
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