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Advert Date:   Tuesday, 24th January 2023
Printer Version  
Job Title:   Visitor Services Operations Manager
Organisation:   Royal Albert Hall
Salary:   £32,000 - £36,000 p.a.
Type:   Full-Time Position
Location:   London, England
Closing Date:   Monday, 6th February 2023
Job Ref No:  
  Job Description
The Royal Albert Hall is an exciting and energising place to work. For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life-enriching, unforgettable experiences for everyone.

We are seeking a highly organised Visitor Services Operations Manager to fulfil a range of event planning, administrative and duty management responsibilities. Your meticulous planning and detailed briefing documents will ensure that our Visitor Services team are able to deliver exceptional levels of service, in a safe environment, with a tailored operational plan for each and every event. You will look for opportunities to improve the customer experience for new and returning events.

A key part of this position will be undertaking the role of Duty Manager for a diverse range of events. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations. You will hold responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions and reputation are upheld. Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of service offered to all our visitors including both customers and promoters is of the highest quality.
  Application Instructions
Click below to learn more about this role and to apply.

The closing date for all applications is 12 noon on 6 February 2023 and interviews are expected to take place w/c 13th February 2023.

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