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Advert Date:   Tuesday, 24th January 2023
Printer Version  
Job Title:   Visitor Services Manager (Maternity Cover)
Organisation:   Royal Albert Hall
Salary:   £32,000 - £36,000 p.a.
Type:   Full-Time Position
Maternity Cover: Fixed term
Location:   London, England
Closing Date:   Thursday, 16th February 2023
Job Ref No:  
  Job Description
The Royal Albert Hall is an exciting and energising place to work. For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life-enriching, unforgettable experiences for everyone.

We are seeking an inspirational and organised Visitor Services Manager to manage our large and diverse team of customer facing staff within the fast-paced events environment. The team comprises of up to 150 Stewards, 16 Supervisors and 4 Duty Stewarding Managers. You will be one of two Visitor Services Managers focusing on the day-to-day management of the team. Your approach will motivate our team to consistently deliver exceptional customer service through strong performance management, delivering engaging training, and an ability to nurture and bring out the best in people.

A key part of this position will be undertaking the role of Duty Manager for a diverse range of events. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations. You will hold responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions and reputation are upheld. Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of service offered to all our visitors including both customers and promoters is of the highest quality.
  Application Instructions
Click below to learn more about this role and to apply.

The closing date for all applications is 12 noon on 16 February 2023 and interviews are expected to take place w/c 20th February 2023.

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