Find Jobs in Museums, Galleries, Libraries & Archives
Cultural sector recruitment
1 Volunteering Manager24 hrs
Royal Air Force Museum
London, England £33,800 p.a.
2 Collections Documentation Officer24 hrs
Royal Air Force Museum
Stafford, England £23,487 p.a.
3 Collections Care and Conservation Officer24 hrs
Royal Air Force Museum
Stafford, England £23,000 p.a.
4 Collections Storage Coordinator
Royal Air Force Museum
Stafford, England £26,000 p.a.
5 Head of Commercial and Visitor Experience
Severn Valley Railway
Kidderminster, England up to £57,000 p.a.
6 Head of the Rijksmuseum's paintings conservation studio
Amsterdam, North Holland, the Netherlands €4,456 - €6,427 per Month
7 Director
Household Cavalry Museum
London, England £60,000 p.a.
8 Senior Conservation Project Manager
London, England £35,039 p.a.
9 Palace Host Team Leader - Hampton Court Palace
Historic Royal Palaces
Hampton Court Palace, England £28,810 p.a. (pro rata)
10 Finds Liaison Officer (Portable Antiquities Scheme - Leicestershire & Rutland)
Derby Museums
Oakham, Rutland, England £24,064 - £25,675 p.a.
Advert Date:   Friday, 10th March 2023
Printer Version  
Job Title:   Ticketing Systems Support Officer
Organisation:   The Royal Household
Salary:   £22,491.39 - £29,688.41 p.a.
Type:   Full-Time Position
Location:   Buckingham Palace, England
Closing Date:   Thursday, 30th March 2023
Job Ref No:  
  Job Description
It’s enabling the team to sell up to 20,000 tickets each day

It’s becoming part of something special, and it’s helping millions enjoy magnificent buildings and works of art. This is what makes working for Royal Collection Trust so different.

People from all over the world come to visit Buckingham Palace, The Royal Mews, Windsor Castle and the Palace of Holyroodhouse. Our Ticketing and Sales team play a vital part in every visitor’s experience; handling thousands of calls and selling over two million tickets each year.

Joining our dedicated, multi-site team, you’ll be responsible for the day-to-day administration of the ticketing system.

You’ll offer first and second-line technical support to the team, ensuring that our ticketing system is fully operational at all times.

As the first point of contact for technical queries, you’ll diagnose faults and decide how best to resolve each problem.

You’ll set up and maintain over 100 products, from standard visitor tickets to evening lectures and school group sessions. And you’ll provide sales and performance analysis too, looking for new ways to improve our service delivery.

Every day will be different. And in a place where learning and development is the norm, you’ll have the opportunity to grow your skills. But most importantly of all, knowing that you’re playing a part in providing an exceptional visitor experience will inspire and motivate you.
  Required Skills / Qualifications
You have an interest in developing your skills in technology and databases and, ideally, experience working in a ticketing or customer-facing environment.

You may have already worked in a similar, technical role before this, but this is by no means necessary, as we’ll give you all the training you need.

An effective communicator at your best working as part of a team, you can build collaborative relationships with a range of people.

With exceptional organisational skills, initiative, and pro-activity, you can work independently to manage a varied workload in a fast-paced and busy environment.

Analytical and determined, you enjoy solving problems and identifying system improvements.

Above all, you know what it takes to deliver the highest standards of customer service.

This is your opportunity to use your technical skills and passion for service to deliver the exceptional.
  Application Instructions
To find out more and apply, please follow the link:
Contact Name:   HR Office
Contact Tel:     0207 024 5999
Contact Fax:  
Contact Email:
Address:   Buckingham Palace, London.