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Advert Date:   Wednesday, 15th May 2024
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Job Title:   Visitor Services Officer
Organisation:   Horsham Museum
Salary:   £27,803 - £30,296 p.a.
Type:   Full-Time Position
Location:   Horsham, West Sussex, England
Closing Date:   Monday, 10th June 2024
Job Ref No:   CS1655
About the role:
Horsham District Council is looking for a Visitor Services Officer to join our small team of staff and volunteers working at the museum.  You will be managing our dedicated volunteer team and engaging with our visitors by leading on our visitor experience programme of family activities and retail space.

As Visitor Services Officer, you will lead on the customer facing aspects of the museum, training and supporting our welcome volunteers and creating children’s trails and family activities that bring to life the museum for younger audiences. You will also be responsible for managing the retail element at the museum which reflects the historic collections within the museum and the creativity of local makers and crafts people.

About you:
To succeed as Visitor Services Officer, you will have a background in a customer facing environment and excellent people skills with an understanding of delivering dynamic and meaningful experiences in a visitor or event setting.  You will need to be proactive, experienced in multi-tasking, work well as part of a team, and have a flexible and can-do attitude.

For an informal discussion about this role please call Nikki Caxton, Curator on 01403 282594.

About us:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the Local Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).
  Application Instructions
Click below for more information and to apply.

Closing date: 10 Jun 2024 12:00
Interview date: 24 Jun 2024

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