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Posted: Wednesday, October 2nd 2019
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Job Title:     Abbey Marshal
Organisation:     Westminster Abbey
Salary:     £15,410.95 p.a.
Type:     Part-Time Position (24)
Location:     London, England
Closing Date:     Monday, October 21st, 2019
Job Ref No:     WA073
Job Description:
Westminster Abbey is seeking to appoint a part time Abbey Marshal. Working within the Visitor Experience Team, you will be helping to promote outstanding, engaging visitor services as part of our welcome to all worshippers and visitors to the Abbey.

You will have a positive approach, with evidence of a commitment to delivering outstanding customer service and of anticipating and responding to customer needs. You should also be able to work effectively under pressure and to take and follow instructions.

Your contracted hours will be worked on a five-day rota basis that incorporates weekend working.

Westminster Abbey is committed to the safeguarding of children, young people and adults at risk. To prevent them from harm, we undertake appropriate checks on staff and volunteers and require them to complete relevant safeguarding training and a Basic DBS check. Westminster Abbey is an Equal Opportunities Employer.
Required Skills:
JOB TITLE: Abbey Marshal

This section outlines the knowledge, skills and abilities the job holder needs in order to fulfil the requirements of the post. ‘Essential’ criteria are those that the job holder absolutely must have in order to do the job. ‘Desirable’ criteria are those qualities that would be either useful, or an advantage or those which the job holder can be trained to do.



1. Excellent verbal communication skills

Able to:

2. Work unsupervised and act on initiative when required

3. Respond to visitor’s enquiries, referring visitors to other staff where necessary

4. Act decisively in potentially difficult situations, control crowds and prevent congestion

5. Identify unusual or suspicious behaviour and take appropriate action

6. Provide effective, first class customer services skills

7. A positive approach, with evidence of a commitment to delivering outstanding customer service and of anticipating and responding to customer needs

8. The ability to engage positively and effectively with diverse customer groups

9. The ability to work effectively under pressure and to take and follow instructions

10. Flexibility to work in a variety of settings, indoors and outside, evening and weekends


11. Previous experience of working within a large venue/visitor attraction, managing visitor access, visitor flow and/or undertaking general security functions

Personal Attributes:

12. Calm and friendly approach

13. Able to work effectively as part of a team

14. An empathy for the work of the Abbey

Able to:

15. Stand and walk for long periods, including being outside in all weathers

16. Work weekends, early mornings and evenings


17. Previous experience in the Museums and Heritage sector

18. An interest in the history of historic buildings

This Job Profile will be kept under review and may be amended by the Dean & Chapter from time to time. Any proposed changes will be discussed with the postholder.
Application Instructions:
All applications must be submitted no later than noon on Monday 21 October 2019 via email: CVs will not be accepted. Interviews will be scheduled for Monday 28 October 2019.
Contact Name:     Westminster Abbey
Contact Tel:     0207 654 4864
Contact Fax:     00441 0207 233 2072
Contact Email:
Address:     The Chapter Office, 20 Dean's Yard, London, .  
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