| 4 |
3D Designer |
8-AUG
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| The National Gallery |
| London, England |
£38,133 p.a. |
| 6 |
Finance Manager |
7-AUG
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| Royal Air Force Museum |
| London, England |
£45,000 p.a. |
| 8 |
Director |
6-AUG
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| The Cartoon Museum |
| London, England |
£46,000 p.a. |
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| Advert Date: |
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Monday, 14th July 2025 |
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| Printer Version |
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| Job Title: |
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Castle Custodian |
| Organisation: |
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The Lulworth Estate |
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| Salary: |
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£26,000 - £28,000 p.a. |
| Type: |
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Full-Time Position |
| Location: |
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Wareham, Dorset, England |
| Closing Date: |
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Open until Position Filled |
| Job Ref No: |
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CC01 |
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| Job Description |
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Originally built as a hunting lodge for visiting aristocracy and royalty, Lulworth Castle has for centuries been the family seat of the Weld Family, the current owners of the Lulworth Estate. Damaged by fire in 1929, the castle has been lovingly restored and is now a premier tourist attraction and stunning events venue. The wider Lulworth Estate also encompasses Lulworth Cove, Durdle Door and a beautiful section of the Jurassic Coast.
A fantastic opportunity has arisen to join our passionate team as a Castle Custodian. This is a varied and exciting role with a focus on visitor experience, upkeep, security and day-to-day presentation of the castle and surrounding areas, ensuring a safe, welcoming and memorable experience for all visitors.
Interacting with our visitors, providing the highest level of customer service and ensuring a memorable visit are all huge parts of this role, therefore all applicants must be confident and enthusiastic and have a passion for history, museums and historic buildings.
This is an active, hands-on role, working both indoors and outdoors in all seasons. The working hours are full-time and will include some weekends, evenings and Bank Holidays.
Main Tasks and Duties:
Security & Site Management
• Open and close Lulworth Castle and Chapel in accordance with visitor and event schedules.
• Monitor the site for safety and security, including alarm response and access control.
• Conduct routine checks of the building fabric, fire safety systems, and visitor areas ensuring visitor safety at all times
• Ensure the Castle Fire Safety records and risk assessments are up to date and all staff have read & understood them
• Be the point of on-site contact with contractors.
Cleaning & General Maintenance
• Maintain high standards of cleanliness throughout the public and staff areas of the castle ensuring exhibits and displays are maintained to the highest standards.
• Have excellent attention to detail to ensure the castle is always presented immaculately for visitors and event guests
• Carry out light maintenance and support external contractors when more complex repairs are needed.
• Ensure all cleaning is conducted using appropriate methods for heritage conservation where applicable.
Visitor Experience
• Serve as a friendly and knowledgeable point of contact for guests, answering queries and assisting as needed to ensure maximum enjoyment of their visit.
• Operate the ticketing tills when required and provide break cover for other team members
• Cash up tills and ensure accuracy of figures reporting
• Deliver engaging talks and tours of the Castle for a range of audiences, support school visits and private hire events, including weddings and corporate functions.
• Support the distribution of accurate and accessible historical information through a variety of channels with the potential to serve as a point of contact for heritage/historical related enquiries.
• Interpret and present historical information in an engaging and accessible manner, monitor and restock visitor materials, signage, and interpretation panels and work with senior management on the development of new exhibits and interactive displays.
• Ensure all staff maintain a high level of knowledge of the Castle and wider estate and assist with training other staff and volunteers to conduct tours.
• Assist with the delivery of our family events including decorations, event preparations & stewarding of the events.
Supporting the team
• Support the Tearoom Supervisor and tearooms as needed including break & holiday cover with the ability to place orders & manage stock in the absence of the Tearoom Supervisor
• Work closely with the Weddings & Event Steward to ensure event equipment is well presented, maintained and assist with the clear away and reinstatement of the museum and exhibits before and after an event.
• Support the Wedding & Event Steward with the setup of banqueting furniture
• Lead the day-to-day operations of the castle including delegating to the team – typically three people working on a weekday rising to five or more during Sundays, school holidays & events
• Train new team members in the operations & customer service standards
• Encourage the team to meet commercial targets, with a focus on profitability
• Support the Castle & Events Manager with reporting & deputise for them when they are off.
Conservation & Environmental Monitoring
• Monitor environmental conditions (e.g., temperature, humidity) in sensitive areas and take steps to manage the impact on the building and/or exhibits
• Monitor for and report any deterioration, pest activity, or damage to the buildings and/or exhibits taking steps to prevent further deterioration where possible.
Record Keeping & Communication
• Maintain detailed logs of daily operations, incidents, and maintenance needs.
• Provide relevant visitor figures and customer feedback to senior management.
• Attend team meetings, liaise with the wider Estate as required, provide general support to the Castle and Events Manager. |
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| Required Skills / Qualifications |
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Essential:
• Relevant qualification in tourism or heritage management.
• Experience in a custodial, facilities, or similar hands-on role.
• An interest in local or British history and architecture.
• Cash handling/ till work experience.
• Excellent communication and interpersonal skills with a visitor focused attitude.
• Able to work independently and as part of a small team.
• Strong IT skills including understanding of general software packages such as Microsoft Office, in particular Excel and Word.
• Excellent timekeeping.
• Practical and conscientious with a high level of professionalism and attention to detail.
• Comfortable working flexible hours, including weekends and holidays.
• Physically able to work across the castle site and grounds.
Desirable:
• PAT testing qualification.
• First aid training and/or health & safety awareness.
• Experience working in a heritage site, museum, or historic property, including giving talks/tours to groups.
• Experience supporting a small team.
• Understanding of conservation practices for listed buildings.
• Knowledge of budgets and working within them. |
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| Application Instructions |
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Please visit the careers section of our website to see the full job description and to download our application form.
Please submit completed application forms to recruitment@lulworth.com. |
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