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Fire Safety Manager |
27-AUG
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| The Royal Household |
| Buckingham Palace, London, England |
£62,000 p.a. |
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| Advert Date: |
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Thursday, 28th August 2025 |
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| Printer Version |
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| Job Title: |
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Public Engagement and Volunteers Manager |
| Organisation: |
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Turner's House Trust |
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| Salary: |
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£24,000 p.a. |
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Full-Time Position |
| Location: |
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Twickenham, England |
| Closing Date: |
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Friday, 19th September 2025 |
| Job Ref No: |
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THT2 |
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| Job Description |
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Sandycombe Lodge in Twickenham (“Turner’s House”) is a Grade 2* listed house designed and lived in by J.M.W. Turner. It has been open to the public as an independent museum since 2017.
We are looking for a person with heritage experience to be our Public Engagement and Volunteers Manager, managing Turner’s House’s Learning and Volunteer Programmes, implementing its marketing plans and supporting its operations to ensure the smooth running of the House.
Turner’s House is open to the public 5 days a week, Wednesday-Sunday, 12 noon-4pm, with an annual closure period typically from November to January. The House is also open for educational visits, and for private evening events on a limited number of days each year. The Public Engagement & Volunteer Manager will work on a rota with the Operations Manager and Museum Director to ensure the House is staffed whenever the House is open. Although some remote working may be possible, attendance at the House on working days will normally be required. Some weekend working will be required.
The Public Engagement & Volunteer Manager leads the Turner’s House volunteer programme and public engagement activities. The postholder will ensure an excellent visitor experience by supporting and developing the volunteer team, delivering a lively programme of events and workshops, and building partnerships with community and wellbeing organisations and local schools and colleges. |
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| Required Skills / Qualifications |
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Key Responsibilities
Volunteer Management
• Recruit, train, schedule, and support volunteers, ensuring they feel valued and engaged.
• Develop volunteer resources (handbook, training sessions) to maintain high standards of visitor care.
• Act as line manager, mentor, and point of contact for volunteers.
Learning & Public Engagement
• Plan and deliver a varied programme of visitor-focused learning activities: talks, Sip & Paint evenings, adult learning sessions, creative workshops, and tours.
• Manage our partnerships with local organisations (e.g. Richmond MIND, Age UK, Refugees Welcome in Richmond) with the delivery of our art and wellbeing programme.
• Support school, college and youth group visits as required, with flexibility to adapt provision.
• Evaluate learning and engagement activities, contributing to reports for funders.
Visitor Experience
• Ensure a welcoming, engaging, and safe visitor experience at all times.
• Act as duty manager on a rota basis, overseeing daily operations and front-of-house support.
Marketing & Communications
• Promote the programme and House activities through social media, website updates, and e-newsletters.
• Work with the Museum Director and Trustees to broaden audiences and grow visitor numbers.
• Work with the Museum Director and Trustees on a project to refresh the House website
Administration & Operations
• Support day-to-day running of the House, including key holding and facilities as part of the duty manager rota.
• Carry out necessary administration, monitoring, and reporting for Trustees and funders.
• The postholder will be expected to work on site at the House 4 days a week, and some weekend and evening work will be required.
Person Specification
Essential
• Experience of managing and motivating volunteers.
• Experience of developing and delivering successful public engagement programmes (talks, workshops, creative sessions, or wellbeing activities).
• Experience of leading community art workshops
• Strong organisational and time management skills.
• Confident communicator, able to engage audiences of different ages and backgrounds.
• Skilled in digital marketing and social media.
• Flexible, proactive, and collaborative.
Desirable
• Experience in a museum, gallery, or heritage environment.
• Knowledge of J.M.W. Turner, art history, or local history.
• Experience with schools or youth audiences. |
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| Application Instructions |
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This post will require flexible working including occasional evening working. The postholder will also be required to be an ‘on call’ duty manager roster which will, on occasion, demand the manager to attend site out of hours.
The postholder will be expected to undergo a DBS check.
In order to apply, please send a CV and covering letter, addressing your reasons for applying and the ways in which you meet the job description and person specification, to Michael Deriaz, Vice Chair of the Board of Trustees, mderiaz@btinternet.com
Turner’s House is an equal opportunities employer. Applications are welcome from all. |
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