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Advert Date:   Friday, 31st October 2025
 
Printer Version  
Job Title:   Second-Hand Bookshop Volunteer
Organisation:   National Army Museum
Salary:  
Type:   Volunteer, Part-Time Position
Location:   London, England
Closing Date:   Friday, 21st November 2025
Job Ref No:  
 
  Job Description
Purpose
To offer volunteers a unique opportunity to play a key role while gaining experience working with a national museum collection of historic importance.
An exciting opportunity has arisen to support the running of a new second-hand pop-up bookshop in the Museum.

Responsible to: Retail & Admissions Supervisor

Times/dates
Friday-Sunday
between 11:00 and 15:00
- open to flexibility based on availability
- would not be required to volunteer for all 3 days*

Location: National Army Museum, Royal Hospital Road, Chelsea, London SW3 4HT

Tasks
• Supporting the Retail Team with selecting the most appropriate books and assisting in the pricing process;
• Assisting in setting up the book shop and displaying the books in a logical but captivating way;
• Provide a warm, welcoming and informative experience for visitors, making recommendations and assisting with decisions;
• Processing payments;
• Assisting with feedback on book and pricing recommendations, as well as reporting back any relevant visitor feedback.

Skills
• Excellent verbal communications skills
• Friendly and approachable
• Enjoys teamwork and collaboration
• An interest in delivering a high standard of customer service
• An interest in military history

Support and Training
• Full in-house training will be provided that is specific to the role which will include site induction; Health and Safety; Equality & Diversity; including processing payments.
• Expenses: reasonable out of pocket lunch and travel expenses to and from place of work.
• Volunteers’ handbook with helpful information.
• Daily support from the Retail team.
• Regular feedback meetings with a member of the Retail team.

Other key information
• All days are not mandatory* – this role can be split between multiple volunteers.
• Role will start at the beginning of January.

Benefits
• Becoming part of a friendly and dedicated team.
• Gain practical knowledge of retail within UK Museums and institutions.
• Contribute to the long-term preservation of the nation’s heritage, essential to any museum.
  Application Instructions
Interested? The opportunity is open to everyone aged 18 and over.

Closing Date 12pm (Noon), 21st November 2025
Interviews w/c 24th November 2025


For an Application Form: https://www.nam.ac.uk/volunteer
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