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Librarian |
20-JUL
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| National Army Museum |
| London, England |
£34,040 p.a. |
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| Advert Date: |
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Thursday, 6th August 2026 |
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| Printer Version |
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| Job Title: |
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Commercial and Operations Manager |
| Organisation: |
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Household Cavalry Museum |
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| Salary: |
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£38,000 - £41,000 p.a. |
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Full-Time Position |
| Location: |
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London, England |
| Closing Date: |
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Friday, 28th August 2026 |
| Job Ref No: |
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HCAV |
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| | | | | Other Benefits: | | • 3% employer pension contribution scheme.
• Annual performance-related bonus
• Tickets for friends and family to State Occasions hosted on Horse Guards Parade
• 25 days' annual leave plus Bank Holidays.
• Staff discount in the Household Cavalry Museum shop.
• Training and professional development opportunities. | | | | |
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About Us
The Household Cavalry Museum, situated at Horse Guards Parade in the heart of London, is a unique “living museum” dedicated to the proud history and contemporary role of the Household Cavalry - the British Army’s most senior regiment and the King’s Mounted Bodyguard.
Visitors to the museum are immersed in both ceremonial pageantry and operational realities with displays ranging from historic uniforms, saddlery and tack to live stables where mounted soldiers care for horses still used in state ceremonial duties. With international and domestic audiences, the museum has a clear ambition to become one of the Top 10 attractions to visit in London.
About the Role
This is far more than an operations role.
This is an opportunity to manage one of London's most unique visitor attractions, set within the historic Horse Guards and at the heart of one of Britain's most iconic working military sites. Every day, hundreds of visitors from around the world step through our doors to discover the remarkable story of the Household Cavalry, witness soldiers preparing their horses in the working stables, and experience centuries of history brought to life.
As Commercial and Operations Manager, you will play a pivotal role in the day-to-day running of the Household Cavalry Museum. Working closely with the Museum Director, you will oversee every aspect of the onsite visitor experience, ensuring the museum operates smoothly, efficiently and to the highest possible standards. You will manage our Visitor Services Assistants and Volunteers, creating a positive, motivated and high-performing team committed to delivering exceptional customer service.
Alongside operational role, you will drive the museum's commercial performance. You will manage and develop our museum shop, grow our online retail offer, oversee daily admissions, and lead the delivery of our programme of private tours, and experiences. Your ideas, energy and commercial insight will help identify new opportunities that generate income while enhancing the visitor experience.
This is a role for someone who enjoys variety, thrives in a fast-paced environment and takes genuine pride in creating memorable experiences. One day you could be leading operational improvements, the next supporting a VIP event or launching a new retail product. As an independent museum, every decision we make has a direct impact on our future. With ambitious plans for growth, an expanding commercial programme and our 20th anniversary approaching in 2027, we are investing in the next chapter of the museum's story. This is a rare opportunity to make a lasting contribution to an organisation that preserves one of Britain's most distinguished military traditions while building an exciting and sustainable future.
If you are an inspiring leader with strong operational and commercial experience, a passion for exceptional visitor experiences and the ambition to help shape the future of a unique museum, we would love to hear from you. |
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| Required Skills / Qualifications |
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Experience and Knowledge
Essential
• Significant experience in a visitor-facing operational management role within a museum, heritage, cultural, tourism or comparable visitor attraction.
• Experience of leading, managing and developing staff, including performance management and training.
• Proven experience managing visitor operations and delivering exceptional customer service.
• Proactive and innovative, with the initiative to identify opportunities for improvement and enhance operational efficiency.
• Experience of delivering tours and experiences.
• Experience working with a range of internal and external stakeholders, contractors and partner organisations.
Desirable
• Experience of managing operational budgets, forecasting and financial reporting.
• Experience working within a heritage or visitor facing organisation.
• Experience managing commercial operations including admissions or retail.
Skills and Abilities
Essential
• Strong leadership and people management skills with the ability to motivate and develop a high-performing team.
• Excellent organisational skills with the ability to manage multiple operational priorities simultaneously.
• Outstanding customer service skills with a commitment to delivering exceptional visitor experiences.
• Excellent communication and presentation skills, with confidence engaging visitors, stakeholders, VIPs and partner organisations.
• Strong financial and commercial awareness, with the ability to manage budgets.
• Excellent problem-solving and decision-making skills with a proactive approach to operational challenges.
• Strong administrative and IT skills, including Microsoft Office 365 and the ability to learn new systems.
• Ability to build productive working relationships with colleagues, volunteers, military personnel, contractors and external partners.
• Ability to work independently while contributing positively as part of a small leadership team.
• Ability to remain calm, adaptable and resilient under pressure.
Desirable
• Experience using ticketing, EPOS or retail management systems.
• First Aid at Work or Mental Health First Aid qualification.
• IOSH Managing Safely or equivalent health and safety qualification.
Personal Qualities
Essential
• Passionate about delivering exceptional visitor experiences and outstanding customer service.
• Professional, confident and approachable, acting as an ambassador for the Household Cavalry Museum.
• Commercially minded, with an entrepreneurial approach to developing new opportunities and improving performance.
• Positive, collaborative and supportive leadership style.
• Flexible and hands-on, willing to support all areas of museum operations when required.
• Highly motivated with a strong sense of initiative and accountability.
• Excellent attention to detail and commitment to maintaining high operational standards.
• Integrity, discretion and professionalism when handling confidential information.
• Commitment to equality, diversity and inclusion and creating an inclusive environment for visitors, staff and volunteers.
Desirable
• A genuine interest in military history, museums, heritage and the work of the Household Cavalry.
• Enthusiasm for promoting and preserving the heritage of the Household Cavalry for future generations. |
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| Application Instructions |
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Please send your CV and a covering letter to museumdirector@householdcavalry.co.uk quoting Commercial and Operations Manager in the subject line.
Your covering letter should be no more than two sides of A4 and should explain:
• How your skills, knowledge and experience meet the requirements of the role.
• What you would bring to the Museum and why you are the right candidate for this position.
We ask that candidates submit applications written in their own words. Applications that are generated entirely by AI, or are substantially assisted by AI, may not be considered.
Application deadline: Friday 28 August 2026
Interviews: Week commencing 7 September 2026 |
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