| 5 |
Tours Manager |
14-OCT
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| National Theatre |
| London, England |
£39,000 p.a. |
| 6 |
Head of Zoology |
14-OCT
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| National Museum of Wales |
| Cardiff, Wales |
£60,685.13 - £65,524.59 p.a. |
| 10 |
Conservator |
6-OCT
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| Zaha Hadid Foundation |
| London, England |
£32,000 - £38,000 p.a. |
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| Advert Date: |
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Friday, 17th October 2025 |
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| Printer Version |
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| Job Title: |
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Visitor Experience Host |
| Organisation: |
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Museum of the Home |
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| Salary: |
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£13.85 p.a. |
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Part-Time Position |
| Location: |
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London, England |
| Closing Date: |
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Sunday, 26th October 2025 |
| Job Ref No: |
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| Job Description |
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We are looking for highly motivated individuals to join our successful visitor-facing team. If you are passionate about delivering an outstanding experience for every visitor, then we want to hear from you!
We are hiring for both contracted (permanent) and casual (zero hours) Visitor Experience Hosts, with hours ranging from zero hours up to a 4-day a week, i.e. 23.5 hours per week role. Please note that all roles involve weekend and Bank Holiday working. For contracted staff, there will be the opportunity to pick up occasional extra shifts as overtime.
To work as part of a team to deliver an outstanding experience for every visitor at the Museum of the Home. You will provide every visitor with a warm welcome, using conversation and storytelling to help visitors understand what makes the subject of ‘Home’ so special.
To support the Museum’s fundraising and commercial activity through the promotion of donations, the sale of products in the Museum shop and event tickets.
To maintain a safe and secure environment for our visitors, collections, staff and volunteers.
Our values, and how they are represented in this role, you must be:
Bold brave in trying new things, taking action and fighting for change on issues affecting the ways we live.
Kind friendly, generous and considerate in all your actions
Eco-active embed climate action in all decision-making and encourage visitors to make eco-minded choices at home.
Equitable act transparently, ethically and inclusively - and allocate resources, time and care equitably
Main responsibilities
Work as part of a team to deliver an outstanding experience for every visitor:
• Give all visitors to the Museum a warm welcome and help them get the most out of their visit by providing information and support
• Encourage visitors to engage with and learn about the museum through delivering tours and facilitating them experiencing our handling collection
• Communicate with colleagues to ensure the smooth daily operation of public spaces
• Encourage visitor feedback and support the wider improvement of visitor satisfaction
Maintain a safe and secure environment:
• Invigilate and patrol gallery spaces and collection displays, managing the flow of visitors between gallery spaces.
• Report and escalate accidents, safeguarding and security incidents as they arise
• Assist in the evacuation of all public spaces during emergencies
Support the Museum’s fundraising and commercial activities:
• Proactively ask visitors to make donations to the Museum to support the work of the Museum
• Operate the till and ticketing system; sell event tickets
• Encourage visitor engagement with our shop, events and venue hire spaces
• Support the running of commercial events and private hires
• Occasionally provide Retail cover
The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may be reasonably required.
Key performance indicators (KPIs)
• Excellent visitor satisfaction and feedback
• Contributing to team fundraising and commercial targets
• Building strong working relationships with teams across the organisation |
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| Required Skills / Qualifications |
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Skills/Knowledge/Experience/Personal attributes
Essential:
• Ability to provide excellent service to all visitors/audiences in a busy environment
• Ability to communicate effectively with diverse audiences, actively and through listening
• Ability to use initiative to respond to unexpected challenges
• Enterprising, with a willingness to make a proactive contribution to Museum fundraising & sales targets
• Ability to work well independently and with others
• A passion for making our stories and collections accessible to all
Desirable:
• Confident conversationally and as a public speaker, with the ability to deliver information in an engaging manner
• Strong attention to detail
• Ability to operate a till and ticketing system
• Interest in the subject of Home
• Administrative and IT skills (Microsoft Outlook, Word, Excel) |
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| Application Instructions |
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For more information and to apply visit our website
https://museumofthehome.org.uk/about-us/work-with-us/
Interviews will be on Monday 3 and Wednesday 5 November.
We welcome applications from all sections of the community and are committed to maintaining an inclusive working environment, with a diverse workforce. We value individuality, equity and representation and appoint on merit.
As a Disability Confident Committed employer, our recruitment is inclusive and accessible. If you would like to request an alternative application format on disability grounds, please contact jobs@museumofthehome.org.uk
The role
https://hr.moorepay.co.uk/hr/recruitment/role/32a34856f9031365764b7c3c2731183e/49286
To apply
https://hr.moorepay.co.uk/hr/recruitment/application/32a34856f9031365764b7c3c2731183e/49286 |
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| Contact Name: |
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Nadine Swaffield |
| Contact Tel: |
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02077496004 |
| Contact Fax: |
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| Contact Email: |
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NSwaffield@museumofthehome.org.uk |
| Website: |
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| Address: |
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136 Kingsland Road, London, E2 8EA. |
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