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Head of Collections |
8-JAN
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| The National Trust for Scotland |
| Edinburgh, Scotland |
£64,593 - £72,168 p.a. |
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| Advert Date: |
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Thursday, 8th January 2026 |
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| Printer Version |
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| Job Title: |
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Ticketing and Information Officer |
| Organisation: |
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Westminster Abbey |
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| Salary: |
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£11,669.94 p.a. |
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Part-Time Position (14) |
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London, England |
| Closing Date: |
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Monday, 19th January 2026 |
| Job Ref No: |
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176 |
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| Job Description |
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We are looking to appoint a Ticketing & Information Officer to the Welcome Team. This role will involve you meeting and greeting visitors to the Abbey. You will ensure our visitors receive a warm Abbey welcome at all times, whilst also issuing tickets, selling add-ons such as tours and guide books, and handling cash/credit card transactions.
This is a frontline, customer-focused role that will require you to provide excellent customer service within a fast-paced, demanding setting, as well as taking responsibility for general ticketing/cashier duties.
The role is uniformed and will require you to abide by the Abbey’s uniform guidelines whilst on duty.
Working Hours
14 hours per week. The full time equivalent hours are 35 hours per week.
Annual Holidays
The full-time holiday entitlement is 33 days per annum, including recognised public holidays.
Training
On-site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.
Pension Scheme and Life Assurance
All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto-enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria.
All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme. |
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| Required Skills / Qualifications |
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• Willingness to undertaken continued professional development.
• A positive approach, with evidence of a commitment to delivering outstanding customer service and of anticipating and responding to customer needs
• The ability to engage positively and effectively with diverse customer groups
• The ability to work effectively under pressure and to take and follow instructions
• Flexibility to work in a variety of settings, indoors and outside, evenings and weekends |
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| Application Instructions |
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| Please visit our careers site at https://careers.westminster-abbey.org/vacancies/ to make an application. |
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