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Advert Date:   Wednesday, 14th October 2026
 
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Job Title:   Marshal (Saturdays role)
Organisation:   Westminster Abbey
Salary:   £7,004.06 p.a.
Type:   Part-Time Position (8)
Contract: Until March 2027
Location:   London, England
Closing Date:   Monday, 26th October 2026
Job Ref No:  
 
  Job Description
If you are an enthusiastic, customer-focused individual who enjoys working in a fast-paced environment, we invite you to join Westminster Abbey’s Visitor Experience team. Working with us, you will be helping to provide a warm and friendly welcome to all worshippers and visitors to the Abbey.
  Required Skills / Qualifications
We’re looking for a friendly, confident individual with a strong commitment to excellent customer service.

You will have:

• Customer service training or equivalent experience
• A genuine interest in historic buildings and heritage
• Strong verbal communication skills
• The ability to engage positively with a wide and diverse range of visitors
• Experience working in a museum, heritage site, or large visitor attraction (desirable)

You will be able to:

• Deliver a welcoming, high‑quality visitor experience
• Respond to visitor enquiries and work both independently and as part of a team
• Remain calm and act decisively in busy or challenging situations, including managing visitor flow
• Identify and respond appropriately to unusual or potentially unsafe situations

This role requires:

• Flexibility to work indoors and outdoors, in all weather conditions
• The ability to stand and walk for extended periods
• Availability to work weekends, early mornings, evenings, and public holidays
  Application Instructions
Please visit our careers site at https://careers.westminster-abbey.org/vacancies/246/abbey-marshal-saturdays-only.html to make an application.
Contact Name:   Dariusz Dankowski
Contact Tel:     020 7654 4967
Contact Fax:  
Contact Email:   hrdepartment@westminster-abbey.org
Website:   www.westminster-abbey.org
Address:   The Chapter Office, 20 Dean's Yard, London.