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Advert Date:   Monday, 9th March 2026
 
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Job Title:   Second Hand Bookshop Volunteer
Organisation:   National Army Museum
Salary:  
Type:   Volunteer, Part-Time Position
Location:   London, England
Closing Date:   Friday, 3rd April 2026
Job Ref No:  
 
  Job Description
Role: Book Shop Volunteer

Purpose
To offer volunteers a unique opportunity to play a key role while gaining experience working with a national museum collection of historic importance.
An exciting opportunity has arisen to support the running of a new second-hand pop-up bookshop in the Museum.

Responsible to: Retail & Admissions Supervisor

Times/dates:
Friday-Sunday between 11:00 and 15:00
- open to flexibility based on availibity
- would not be required to volunteer for all 3 days*

Location: National Army Museum, Royal Hospital Road, Chelsea, London SW3 4HT

Tasks
• Supporting the Retail Team with selecting the most appropriate books and assisting in the pricing process;
• Assisting in setting up the book shop and displaying the books in a logical but captivating way;
• Provide a warm, welcoming and informative experience for visitors, making recommendations and assisting with decisions;
• Processing payments;
• Assisting with feedback on book and pricing recommendations, as well as reporting back any relevant visitor feedback.

Skills
• Excellent verbal communications skills
• Friendly and approachable
• Enjoys teamwork and collaboration
• Has an interest in delivering a high standard of customer service
• Has an interest in military history

Support and Training
• Full in-house training will be provided that is specific to the role, including processing payments; which will include site induction; Health and Safety; Equality & Diversity; including processing payments.
• Expenses: reasonable out of pocket lunch and travel expenses to and from place of work.
• Volunteers’ handbook with helpful information.
• Daily support from the Retail team.
• Regular feedback meetings with a member of the Retail team.

Other key information
• All days are not mandatory* – this role can be split between multiple volunteers.
• Role will start at the beginning of January.

Benefits
• Becoming part of a friendly and dedicated team.
• Gain practical knowledge of retail within UK Museums and institutions.
• Contribute to the long-term preservation of the nation’s heritage, essential to any museum.
  Application Instructions
Interested? The opportunity is open to everyone aged 18 and over.

Closing Date: 12pm (Noon), Friday 3rd April 2026

Interviews: w/c 13th April 2026

For an Application Form: https://www.nam.ac.uk/volunteer
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